FinTech Analyst II

Direct message the job poster from Te Knowledge

We are looking for a Fintech team member to serve as the first point of contact for customer queries and issues. You will gather information from our technical teams and communicate findings and resolutions directly to the customer via phone, email, and chat. This role shares knowledge and collaboration with colleagues to continuously improve and help deliver exceptional customer service.

A career in tech. Work with the biggest and best names in technology.

We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. We celebrate diversity in every way. In fact, it is the reason we have grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.

Compensation for this position is $17.88 per hr. TeKnowledge provides medical, dental and vision options for each employee.

The Azure Billing, Subscription, and Management Support Team plays a key role in helping customers resolve billing issues and navigate subscription management. The primary responsibility as a Fintech Analyst II will be to guide customers in resolving billing discrepancies and provide clear steps for troubleshooting errors via email and phone.

Responsibilities:

• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product groups or engineering groups.
• Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineering experience.
• Provide ramp activities, knowledge sharing, technical coaching, and mentoring.
• Drive technical collaboration and engagement outside of customer support services.
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.
• Resolving customer issues including complex technical scenarios integrating several cloud capabilities (Windows Azure, SQL Azure, App Fabric, etc.) and scenarios supporting a service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost-efficient solution architecture.

Qualifications

• Minimum 1 year of experience in financial services and/or Technical Support experience, managing customers.
• Familiarity with Azure and/or compete cloud products. (Preferred)
• Knowledge of Excel:
  Pivot tables, Filters & look-up function. (Desired)
• Technical skills:
  Understanding of subscription management and billing platforms.

• Entry level

• Full-time

• Business Development and Sales

• IT Services and IT Consulting