Help Desk Specialist

Overview

Patriot, LLC is looking for a Helpdesk Specialist to join our team for on-site support at the location in Colorado Springs, CO. Telework is not permitted.

• Provide frontline support for user-reported issues related to hardware, software, networking, telephony, and user account access.
• Log, track, and resolve incidents using the government-provided trouble ticketing system.
• Respond to calls and emails, provide timely updates to users, and close tickets upon confirmation of issue resolution.
• Escalate unresolved issues following the approved Escalation Plan.
• Support the use of COTS/custom applications, peripheral devices, and backup systems.
• Document daily operational activities and participate in status reporting.

• Active Secret Clearance required.
• U.S. Citizenship, without dual citizenship, is required due to contract parameters.
• 3+ years of relevant experience (up to 2 years of experience may be substituted with education).
• Participation in a rotational on-call schedule is required.
• Candidates must reside within a commutable distance for daily onsite work and on-call requirements.
• Willingness to meet recall requirements for a 24x7 Operations Center and to perform up to 12-hour shifts, including weekends and holidays, on a rotating basis.

This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule. The role supports a 24x7 Operations Center.

Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class. Patriot is a verified Service-Disabled Veteran Owned Small Business (SDVOSB) and Maryland MDOT MBE/DBE. Pre-employment, reasonable-cause, random, and contract-mandated drug testing is conducted in accordance with federal and state law.

To request accommodations for the application process please contact  or call .

Patriot LLC (Patriot), located in Columbia, Maryland, is a privately held government and commercial services contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers. In 2014, Patriot’s CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist. In 2013 we were recognized by the Baltimore Business Journal as the largest veteran-owned business in the Baltimore area.

In 2012 we received the Best in Columbia for Computer Integrated Systems Design. In 2011 we received the Best of Maryland Award. We focus on quality assurance, performance-based program management and providing sustainable strategic advantages for our customers. Patriot is a verified SDVOSB and MDOT MBE/DBE.

As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19, subject to legal exceptions. If selected, you will be required to be vaccinated and provide documentation by a specified deadline.

Company website:

Company address: 9520 Berger Road Suite 212 Columbia MD 21046