Telecommunications Technician

TRAVEL REQUIREMENTS:
Up to 10%

Dedicated to recruiting and developing diverse, high‑performing talent, E&M Technologies values dedication to customers’ mission and professional growth. We provide an inclusive, engaging environment designed to empower employees and promote work‑life success. Our culture is rooted in unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

We are hiring a Telecommunications Technician to join our team in Colorado Springs, CO in support of the North American Aerospace Defense Command (NORAD). The role involves ensuring the reliability of critical telecommunications systems across the continental U.S. and Canada.

• Provide support to monitor, install, and perform maintenance of associated networks, and end user equipment/peripherals.
• Respond to user requests for assistance.
• Perform on‑the‑spot diagnostic evaluations, implementation of corrections, and training of users in proper equipment/network operations.
• Provide support and perform upgrades to platforms, train staff, and maintain daily logs.
• Provide 24/7 maintenance support, complete modification, and installation of network, cryptographic equipment (e.g., KIV‑7M/KG‑175), and instruments (Secure Communications user items/peripherals).
• Provide network/end user item initial and recurring training for all users.
• Update networks/equipment and help ensure inventory is accurate.
• Ensure ticketing system is kept up to date on network/system trouble tickets.
• Route calls, transfer information, and handle administrative duties.
• Complete various tasks such as typing, checking, and recording information.
• Oversee the order and replacement of new hardware and software, including warranty claims.
• Perform and provide server, workstation, and system expertise including on‑site and off‑site travel (internal to the complex).
• Assist in development/implementation of system documentation and operating procedures.
• Research the selection and installation of new network/switching equipment, including hardware and software.

• Must have 1 or more years of full‑time work (general) experience.
• Must have 6 months or more of directly related experience.
• Must have a current DoD IAT Level II Certification (e.g., Sec+).
• Must be a U.S. Citizen.
• Must have and be capable of maintaining a U.S. Department of Defense (DOD) security clearance at the required level.

• Digital Switching Systems - 2A Certification.
• Knowledge of Telecommunications Secure Voice Switched Network switch management/maintenance.
• Secure Voice Responsible Officer and Telecommunications Control Officer experience.
• Experience with Cryptographic/Communications Security (COMSEC) and COMSEC Responsible Officer requirements.
• Operations planning and management in a real‑time support environment.
• Ability to prepare, objectively review, and deliver technical presentations.
• Experience with technical knowledge capturing, training, and certification of personnel.
• Have demonstrated experience and capability with interfacing with customers at very high levels.
• 1 year of related experience with modification, and installation of the secure Telecommunications Secure Voice Switched Network, cryptographic equipment (e.g., KIV‑7M/KG‑175), and end‑user peripherals.
• Commercial Public Base eXchange and telephone switch experience.
• Experience assisting with conferencing.

Hired applicants may be eligible for benefits including medical, dental, vision, life insurance, short‑term disability, long‑term disability, 401(k) match, flexible spending accounts, flexible work schedules, parental leave, paid time off, and holidays. Specific benefits depend on the business unit and whether the position is covered by a collective‑bargaining agreement.

Up to $95,000 USD.

You must have the Minimum Qualifications in your resume to be selected as a candidate. The application window will close approximately 40 days from posting, though it may be shortened or extended as needed. E&M is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

E&M provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.