Sr. Technical Communications Specialist

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work;

think of Gallagher.

The Technical Training Specialist (Microsoft Dynamics) plays a pivotal role in empowering business end‑users to effectively utilize customized Dynamics system. This position focuses on designing, delivering, and evaluating comprehensive training to diverse end‑user groups, ensuring they gain the knowledge and skills required for successful adoption of the system. The role involves creating engaging user‑friendly technical training materials, including guides, tutorials, and e‑learning modules, to support a variety of learning styles and technical proficiencies.

The Technical Training Specialist also develops and executes communication strategies to keep end‑users informed about updates, best practices, and new features, fostering a culture of continuous learning and collaboration. This position is instrumental in driving user engagement, enhancing productivity, and optimizing the overall value of this critical application within the organization.

• Develops, updates, and delivers training courses/materials focused on the operation, maintenance and troubleshooting of off-the-shelf and customized end‑user system application
• Applies foundational knowledge of IT software and systems to design curriculum/content (tests, visual aids, etc.), select appropriate delivery mechanisms (i.e., virtual class, webcast, e‑learning, etc.), and conduct training
• Develops training documentation, using a variety of delivery mediums
• Prepares, delivers and monitors status reports for evaluating training and adoption progress
• Develops and executes communication strategies to keep new and existing end‑users informed about updates, best practices, and new releases
• Designs training curricula and content to support training and ongoing learning/troubleshooting
• Supports end‑user community in resolving support tickets and working through system related issues as needed
• Works closely with other technical training specialists, developers and business analysts and as appropriate, gathers, and assists with validating business requirements and conduct system tests
• Other duties as assigned

Required:

• Superior presentation skills
• Bachelor’s degree in business, Information Technology, or related field
• 4 years of related experience required including project support
• Exceptional verbal and written communication skills
• Advanced level proficiency with Microsoft Office
• Commitment to customer service excellence and alignment with dominant priorities
• Detail‑oriented with proven ability to influence adoption
• Strong problem‑solving skills
• Demonstrated ability to prioritize, manage shifting priorities, and take direction as needed

Preferred:

• Experience in insurance or financial services
• Formal project management training or certification
• Experience training on Microsoft Dynamics
• Presentation skills
• IT & Business acumen
• Business and technical writing
• Professional development methodologies
• Relationship/stakeholder mgmt

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope,…