Desktop Technician

Base pay range

$37.00/hr - $47.00/hr

Dexian has an immediate opportunity available for a Level II Desktop Technician for various services as a member of the desktop support / break-fix team with our premier aerospace customer.

The Desktop Technician shall be responsible for:

• Providing maintenance of computing devices, associated peripherals, and approved software; and shall install and maintain hardware and software on those devices and associated peripherals.
• Installation of upgrades (memory, hard drives, etc.) and peripheral devices.
• Providing office support to coordinate and schedule new equipment installations.
• Monitoring and updating Service Now to ensure that all Service Level Agreements (SLAs) are met and make updates to Service Now asset records.
• Assisting in coordinating, scheduling, and performing relocations and re-installations of equipment.
• Performing periodic physical audits of end user computing devices to align with Service Now records (deployment location, storage location, and assignee information).

• 6+ years' experience in supporting enterprise level PC's as an IT Desktop (Desk-Side) or Help Desk Technician
• Ability to support systems on both classified and unclassified networks.
• Familiarity with security requirements (ICD 503, DFARS, etc.)
• Ability to plan and prioritize work assignments to meet deadlines/SLA's in a fast‑paced environment without supervision
• Advanced understanding of:
  • Active Directory (heavy account management)
  • UNIX (account management, permissions, etc.)
  • McAfee suite of security products (i.e., ENS, DLP, MDE)
  • Hardware support experience (i.e., swapping hard drive, fan, motherboard)
  • Troubleshooting HP systems
  • Maintaining/troubleshooting VoIP devices (i.e., Cisco Call Manager/Unity)
  • Installing/supporting/troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and performing system (re) imaging using LANDesk or other imaging technologies
  • Data transfers using USMT
  • Inventory management, shipping and receiving, and asset management to include warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking
  • Service Now ticketing system
• Preferred working knowledge of audio, video conferencing, or control equipment. Manufacturer certifications a plus (Polycom, AMX, Crestron, etc.)

• This is a full-time/onsite position at a facility in Colorado Springs, CO.

• Dexian reasonably expects to offer $37.00 to $47.00/hour for this position based on skills and experience. Benefits include generous time off, health, vision and dental insurance, matching 401k, etc.

• Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints.
• Valid driver's license/Real‑ clean driver's history.
• Self‑starter with extremely strong work ethic. Excellent time‑management and multitasking skills.
• Exceptional attention to detail and high level of accuracy required.
• Demonstrated problem solving and people skills.
• Ability to research, resolve and complete tasks within pre‑determined deadlines and schedules.
• Ability to process work quickly and accurately—dealing with interruptions, changing timelines and priorities on a regular basis.
• Excellent communication skills, both verbal and written, to articulate details in a professional manner.
• Must embrace technology to promote efficient operations.
• Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs.

This position requires an active Department of Defense security clearance at the TOP SECRET/ Sensitive Compartmented Information (SCI) level upon hire.
Current Polygraph required. U.S. citizens ONLY are eligible for a security clearance and this position.

• Associate degree in IT / Computer Sciences, preferred.
• Current IAT Level-II Technical Certification or ability to obtain within 90 days of start date (CompTIA Security+ or equivalent).

Mid‑Senior level

Full-time

Information Technology

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.