Communications Focal Point Administrator - NISSC III - CMSFS

Location:

Cheyenne Mountain Space Force Center, Colorado

Relocation Assistance:
None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type:
Secret

Shift: Shift work may be required

Travel Required:

Up to 10% of the time

The NORAD Operations Division, as the prime contractor on the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract 3 (NISSC
3), provides:

• Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space.
• Mitigation of orbital conflicts.
• Threat warnings and control from airborne, land-based, and space-based systems for threat activities.
• Operations and maintenance of classified communications.
• Software development and integration.
• Supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at:
• Cheyenne Mountain Space Force Station (CMSFS), Colorado
• Peterson Space Force Base (PSFB), Colorado
• Offutt Air Force Base, Nebraska
• Vandenberg Space Force Base, California
• Numerous sensor and forward operator sites around the world

The Communications Focal Point Administrator supports North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC
3). The candidate will:

• Serve on the 21st Communications Squadron (21CS) Communications Focal Point (CFP) team in support of Cheyenne Mountain Space Force Station (CMSFS) mission centers, Active-Duty military customers, Government civilians and tenants, and NISSC contractors.
• Assist the team in the ongoing task of establishing and updating operations, processes, and procedures, and will simultaneously perform a variety of Information Technology-based communications functions, including: providing client-side mission support to a variety of users during daily operations, monthly relocations, annual exercises, and unplanned real-world events; resolving classified and unclassified system problems; answering system, network and application questions via telephone and email;
  
  evaluating the impacts and results of system troubleshooting; creating, tracking, reviewing, updating, and concluding actions in Remedy and within the Government’s timelines; assigning and following up on the maintenance actions of other work centers; and coordinating a variety of CMSFS Work Order activities.
• Answer system, network, and application questions via telephone and email.
• Evaluate the impacts and results of system troubleshooting.
• Create, track, review, update, and conclude actions in Remedy within the Government’s timelines.
• Assign and follow up on the maintenance actions of other work centers coordinating a variety of CMSFS Work Order activities.
• Maintain and improve the excellent relationship between Government leadership and the NISSC contractor team.
• Serve as a NISSC team Subject Matter Expert (SME) and advisor on all matters related to CFP processes and mission systems status.
• Prepare, submit, and brief daily, weekly, and monthly metrics and status reports.
• Serve as a coordination point for CMSFS mission partners and customers.
• Develop and update operational checklists, concepts of operations, communication matrices, and related plans and documentation.

This position will be filled and work onsite at Cheyenne Mountain Space Force Center, Colorado

This position is expected to pay $66,000-$73,000 annually; depending on experience, education, and any certifications that are directly related to the position.

Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as one of our teammate companies.

• Must have an active Secret Clearance.
• Must have DoD IAT Level II or higher certification (Security+ce)
• Must have 2 years of work history.
• Must have 1 year of directly related experience.
• Must have 2 years of experience in Customer Service orientation.

• Demonstrated experience interfacing with senior Air Force and/or DoD customers, as well as experience serving multiple DoD Agencies
• Remedy trouble ticket experience and skills