NCC Help Desk - NISSC III - CMSFS

Position Title: NCC Help Desk

Location:
Cheyenne Mountain Space Force Station, Colorado

Relocation Assistance:
None available at this time

Remote/Telework: NO
- Not available for this position

Clearance Type:
Secret

Shift: Shift work is required to support 24×7 operations. It is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule.

Travel Required:
Up to 10% of the time

• Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space.
• Mitigation of orbital conflicts.
• Threat warnings and control from airborne, land-based, and space-based systems for threat activities.
• Operations and maintenance of classified communications.
• Software development and integration.
• Supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at:
• Cheyenne Mountain Space Force Station (CMSFS), Colorado
• Peterson Space Force Base (PSFB), Colorado
• Offutt Air Force Base, Nebraska
• Vandenberg Space Force Base, California
• Numerous sensor and forward operator sites around the world

The supports North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC
3). The candidate will:

• Troubleshoot and resolve supported systems in response to trouble tickets. The supported hardware includes desktops, laptops, multi-function printers, monitors, keyboard/video/mouse (KVM) devices, media converters and modules, associated cables and connectors, occasionally office furniture, virtual desktop infrastructure (VDI), zero clients, and other related IT equipment. The software consists primarily of Windows 10, and other MS Office products such as Outlook, Adobe applications, and other Government approved software.
  
  Additional support items can include CMSFS’ marquee, computer imaging servers, communication closet/rack management, software license management, and other required duties/task.
• Facilitate the excellent relationship between Government active duty/civilian customers and our contractor team.
• Answer user network resource application questions and resolve associated problems.
• Provide resolutions to general classified and unclassified network and Personal Computer (PC) problems.
• Use Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues.
• Initiate responses, tracking, updating, reviewing, and concluding actions in Remedy.
• Elevate troubleshooting actions and results to other 21CS work centers or other technical support organizations when appropriate for further resolution.
• Coordinate and participate in installation and renovation projects.
• Report on job status to the CSG leaders.
• Support the customer's annual exercises, planned monthly relocations, and unplanned real-world events.
• Perform other duties as required to support the 21CS mission.
• Prepare status reports and trouble ticket metrics.
• Be willing to work flexible shifts and days as required. Assigned schedules will normally be one of the following three shifts.

• 12-hour day shift ), including weekends and holidays. 3 days on, 3 days off in the first week, then 4 days on, 4 days off in the second week.
• 12-hour night shift ), 3/3/4/4, including weekends and holidays. 3 days on, 3 days off in the first week, then 4 days on, 4 days…