Lead, Technical Support Engineer; Wideband Global SATCOM

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Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3

Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

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Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

L3

Harris Technologies Inc. is seeking a Lead Technical Support Engineer to support the WSOTS II contract. The Wideband Global Satellite (WGS) Subject Matter Expert (SME) provides advanced technical expertise, operational analysis, troubleshooting, and training support for the WGS enterprise, with a primary focus on the Global SATCOM Configuration Control Element (GSCCE). This position serves as a senior technical resource supporting system operations, issue resolution, stakeholder coordination, procedural development, and integration of new technologies to enhance mission effectiveness and operational continuity.

The WGS SME works closely with the watch office, SATCOM Systems Expert (SSE) team, 53 SOPS, Original Equipment Manufacturers (OEMs), technical writers, and other mission partners to diagnose problems, recommend solutions, develop procedures, and support training initiatives for GSCCE-related operations.

• Technical Assistance and Analysis
• Provide expert technical assistance, analysis, and informal training related to the WGS satellite system and GSCCE.
• Serve as a recognized technical authority for GSCCE operations, troubleshooting, and performance improvement.
• Support operators and mission partners by delivering clear, accurate, and actionable technical guidance.
• GSCCE Troubleshooting and Issue Resolution
• Lead troubleshooting efforts for GSCCE-related issues, anomalies, and operational deficiencies.
• Diagnose and resolve routine GSCCE issues promptly, with a goal of resolution within 4 hours.
• Escalate complex issues within 1 hour of determining that higher-level support is required.
• Maximize independent issue resolution prior to escalation through technical analysis, system review, and coordination.
• Document all troubleshooting steps, findings, and corrective actions in the appropriate system log within 48 hours of issue resolution.

• Active Top-Secret security clearance, with ability to obtain SCI
• Bachelor’s Degree and minimum 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience.
• Relevant experience would be WGS/GSCCE operations experience, with specific experience in WSOC operations, to include 2 years minimum of system administrator experience with Windows and Virtual Machine environment.
• DoD 8140.01/8570.01-M IAT Level 2 certification (e.g. Security+)
• Ability to travel up to 20%

• Experience with the SATCOM apportionment planning and allocation processes taking into consideration all ground, space, and control networks, and operational control of sub-networks for apportioned SATCOM resources.
• Working knowledge of Linux, SQL and Postgres
• Strong skill set with Microsoft Office software applications
• Working…