Technical Solution Consultant

Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do  a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description Primary Function of Position The Technical Solution Consultant (TSC) plays a critical role in implementing and sustaining digital solutions across hospital systems. Acting as a trusted advisor, the TSC leads the technical implementation of Intuitive’s digital solutions across regional Integrated Delivery Networks (IDNs) and hospitals from pre-sales readiness through successful activation and long-term sustainability.

This role requires a high degree of technical aptitude, stakeholder engagement, and execution discipline to drive digital activation excellence. Ideal candidates bring a strategic, relational approach to digital transformation, excel at communicating across diverse audiences, and thrive in environments that require continuous learning and adaptation.

Essential

Job Duties Focus / Ownership Strategic Account Engagement:
Partner directly with Multiport, Single Port, and Endoluminal capital teams and Digital Sales Reps to identify, engage, and establish trusted long-term relationships with regional IDNs and hospital-level IT and digital stakeholders to advance implementation of new and upgrades to existing digital solutions. Support pre-sales strategy by bringing technical clarity that accelerates trust and approval.

Navigate the Hospital Technology Adoption Journey:
Own the process of engaging with customer technical review boards, data and AI governance, and networking teams. Deliver compelling technical presentations—including technical product overviews, data flow, and network topology diagrams —to accelerate approval and prioritization.

Performance Accountability:
Develop and maintain standardized implementation processes for aligned customers to define repeatable processes for operationalizing efficient deployment of Intuitive products at the enterprise or local hospital levels.

Reality Enable Downstream Success:
Prepare Field Service teams and partner functions for first-time success through accurate documentation in business systems, validated configurations, and complete, timely communication. Take extreme ownership from planning through adoption, ensuring solutions go live smoothly and deliver sustained value.

Post-Go-Live Digital Relationship Management:
Support post-go-live digital solution adoption through intervention to protect customer confidence and long-term successful utilization of digital solutions.

Leadership Elevate Digital Product Feedback:
Develop and maintain a deep technical understanding of Intuitive’s digital portfolio and proactively synthesize and relay field learnings and customer feedback to leadership to influence roadmap direction, remove systemic barriers, and accelerate value realization across accounts.

Continuous Improvement / Creativity Continuously Grow Technical and…