USSPACECOM User Engagement Representative

Job 2617304

Location Colorado Springs, CO, US

Date Posted

Category Engineering and Sciences

Subcategory Systems Engineer

Schedule Full-Time

Shift Day Job

Travel Yes - 10% of the time

Minimum Clearance Required TS.

Clearance Level Must Be Able to Obtain None

Potential for Remote Work _SITE

Be Part of a Winning Team! We are seeking a talented and driven professional to join SAIC’s dynamic and high-performing team, supporting the NRO’s Mission Integration Directorate (MID). As a User Engagement Systems Engineering and Technical Assistance (SETA) Representative you’ll play a critical role in delivering technical excellence and supporting diverse mission needs. This position will be in the customer’s location at Colorado Springs, CO.

In this role, you will leverage your expertise to ensure the effective alignment of NRO capabilities with evolving mission requirements across various stakeholders, including Field and Service Representatives, Intelligence Community (IC) organizations, and Department of Defense (DoD) partners. As a trusted technical liaison for the Directorate leadership, you will facilitate seamless communication and coordination between the MID executive team, Offices and Groups, and user engagement teams.

This position requires significant engagement experience with USSPACECOM customers, as well as familiarity with NRO ISR tools and capabilities. Join us and make a meaningful impact on our nation’s security by enabling the efficient integration of NRO’s capabilities, tools, and tradecraft with mission partners. Join SAIC to build a safer future by driving innovation, collaboration, and excellence in support of national security missions.

Your duties will include, but are not limited to

• Develop preparatory briefings, data sets, and materials to ensure USSPACECOM leadership is informed and equipped for senior-level NRO meetings.
• Provide executive-level support (e.g., point papers, PowerPoint presentations, etc.) for leadership meetings, technical reviews, and forums.

• Represent NRO as the USSPACECOM User Engagement Rep, conducting outreach across the DoD and IC, leveraging domain expertise in customer operations, ensuring representation of NRO equities
• Build a comprehensive understanding of the full range of customer products, services, and operational needs.
• Develop and maintain in-depth knowledge of MID’s key partners, including Combatant Commands (COCOMs), service branches, and other IC/DoD organizations.

• Consolidate input from MID entities and craft coherent, directorate-level responses.
• Provide technical guidance and subject-matter expertise for NRO’s engagements with other COCOMs, Ds&Os, subordinate component commands, and operations centers.

• Educate users on NRO systems, capabilities, and strategic priorities, ensuring they are fully informed and empowered to leverage these resources effectively.
• Provide updates on resource issues and the operational status of NRO systems and their potential impacts on mission objectives.

• Act as an action officer for the NRO Senior Field Representative and Government Office leadership as needed.
• Respond promptly and effectively to enterprise-level challenges, applying creative problem-solving and team coordination skills.

• Execute strategic messaging initiatives, track user needs, and collect data metrics to enhance customer experience and engagement.
• Regularly interface with key stakeholders, including Government officials, SETA contractors, FFRDCs, and external mission partners.

To thrive in this role,…