Key Account Technical Solution Consultant

Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do  a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description Primary Function of Position
The Key Accounts Technical Solution Consultant plays a critical role within Intuitive’s Digital Implementation team. This role is responsible for the successful technical engagement, deployment, and long-term integration of Intuitive’s digital solutions across Integrated Delivery Networks (IDNs) and other strategic key accounts.

Working in close partnership with Intuitive’s Key Account Directors, this individual will serve as a trusted technical advisor to enterprise-level IT.This individual is accountable for ensuring strategic alignment and a scalable implementation framework that advances customer digital adoption across Intuitive platforms and deepens Intuitive’s relationship with key enterprise accounts. A successful candidate excels in executive communication, enterprise-level solution design, strategic influence, and cross-functional orchestration and alignment.

Essential

Job Duties Strategic Key Account Engagement:
Partner directly with Key Accounts team to engage and establish trusted relationships with select IDNs and enterprise-level IT, cybersecurity, and digital stakeholders.

Enterprise-Level Implementation Leadership:
Lead strategic planning and delivery of technical integrations for Intuitive’s complete digital portfolio across multi-site health systems, ensuring long-term scalability and alignment with customer digital roadmaps.

Stakeholder Alignment & Governance:
Define communication strategies, feedback channels, and governance structures that ensure transparent engagement across both executive and technical stakeholders, internally and externally.

Navigate the Corporate Technology Adoption Journey:
Execute the process of engaging with IDN/Corporate level customer IT Governance processes, including technical review boards, data and AI governance, and networking teams. Deliver compelling technical presentations—including digital vision, technical product overviews, data flow, and network topology diagrams—to accelerate approval and prioritization top-down.

Performance Accountability:
Develop and maintain standardized implementation toolkits for aligned IDNs to define repeatable processes for operationalizing efficient deployment of Intuitive products from the enterprise to the division and/or local hospital levels.

Shape Digital Product Feedback:
Develop and maintain a deep technical understanding of Intuitive’s digital portfolio and proactively synthesize and relay field learnings and customer feedback to Product and Engineering partners to influence roadmap direction, remove systemic barriers, and accelerate value realization across accounts.

Metrics, Reporting & Documentation:
Track, document, and report progress to Intuitive partners, highlighting outcomes, barriers, and…