Problem Management Lead: ITIL RCA Expert
Listed on 2026-10-18
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IT/Tech
IT Business Analyst, IT Support, IT Specialist, IT Project Manager
SAIC is seeking a Problem Manager to support NORAD/USNORTHCOM IT Enterprise Services. The role is onsite in Colorado Springs and focuses on problem identification, RCA, knowledge management, and continual service improvement within the SMO. You will collaborate with Incident, Change, and Knowledge teams and report on key metrics to leadership.
A Secret clearance and ITIL experience are required. Target salary range reflects market rate for the region and role, with a strong emphasis on
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