IT Support Specialist

Provides Tier 2 technical support across CPCD locations, resolving escalated hardware, software, networking, and Microsoft 365 issues. Administers user accounts, devices, and IT systems while supporting network infrastructure, including switches, firewalls, and wireless access points. Manages equipment deployment, maintenance, and inventory; documents technical solutions; and assists with staff training. Collaborates with the IT Director, Tier 1 support, and vendors to maintain reliable, secure, and efficient technology operations.

$25.48/hour

CPCD is committed to the comprehensive early childhood development model, which is at the basis of its successful Head Start and Early Head Start programs. CPCD serves just under 1,200 prenatal through five-year-old at-risk, low-income and special needs children and their families. We operate classrooms in six school districts all throughout El Paso County.

• Paid Holidays include Memorial Day, Independence Day, Juneteenth, Presidents Day, Martin Luther King Jr. Day
• Paid Breaks include 1-week for Spring Break (March), 1-week for Fall Break (November), and 2- weeks for Winter Break (end of December/beginning of January).

• Access to medical, dental, and vision insurance, flexible spending accounts, Aflac supplemental insurance, and voluntary life insurance. CPCD also pays for Basic Life, Long Term Disability, and AD&D insurance at no cost to you.
• Our 401(k) program offers traditional and Roth enrollment options with automatic enrollment in our profit-sharing after 1-year of employment.

• $4,000 per year for Early Childhood Education Associates/Bachelor’s Degrees.
• $2,500 per year for other degrees related to employment at CPCD.

• Employee Assistance Program provides 6 FREE sessions with a counselor or therapist per year
• Full well-being program to encourage and promote your well-being in the workplace, including 2 hours of paid time per month for wellness activities.

The successful completion of a post-offer, pre-employment physical examination, TB screen, back-ground screen and drug test (including marijuana) is required.

• High School Diploma or GED; IT certifications preferred.
• Minimum three years of IT support experience involving hardware, software, networking, and user administration platforms.
• Proficiency troubleshooting Windows PCs, Windows Servers, iOS devices, printers, and various peripherals.
• Experience administering Active Directory and Microsoft 365, including Exchange Online, Teams, SharePoint, One Drive, Entra , licensing, and MFA.
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, firewalls, switching, and wireless networking;
  Meraki and Uni Fi experience preferred.
• Familiarity with IT management platforms, including Atera RMM, Hudu, Jitbit Helpdesk, Windows Group Policy, and Microsoft Intune.
• Experience with Apple Business Manager and Mosyle MDM (or similar) preferred.
• Familiarity with Proofpoint email security, VoIP systems, Adobe Admin Console, and organizational applications.
• Strong troubleshooting, documentation, customer service, and communication skills, with the ability to resolve escalated issues independently.
• Ability to maintain equipment inventories, accurate records, and confidentiality of organizational information.

• CompTIA A+ certification or equivalent demonstrated knowledge.
• CompTIA Network+ certification or equivalent networking…