Automation Analyst

Hiring Range: $ - $ Annually

This position has an anticipated work schedule of Monday - Friday; 7am-5pm with flexibility; subject to change

This position supports the administration, configuration, integration, and continuous improvement of enterprise applications and technology platforms. Assignments may include Enterprise Resource Planning (ERP), IT Service Management (ITSM), integration platforms, and other business systems. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

• Administers, configures, supports, and coordinates assigned enterprise applications and technology platforms; serves as a subject matter expert for assigned applications and technology platforms.
• Provides guidance on system configuration, business processes, and impacts across applications, modules, and integrated systems.
• Analyzes business requirements and develops functional and technical requirements, scope, acceptance criteria, configurations, workflows, integrations, and implementation recommendations.
• Configures and maintains enterprise application functionality, including workflows, approvals, business rules, notifications, service catalogs, service level agreements (SLAs), configuration item relationships, security, roles, access, and other system configurations.
• Develops and supports integrations between enterprise systems using APIs, web services, file-based interfaces, integration platforms, scripting, and other applicable technologies.
• Uses scripting, low-code/no-code tools, SQL, or other technologies as appropriate to automate processes and support enterprise applications and technology platforms.
• Performs system analysis, configuration, testing, maintenance, monitoring, troubleshooting, and production support, including resolving application and integration failures, data issues, and system dependencies.
• Develops and maintains enterprise application reports, dashboards, queries, data extracts, and other reporting solutions.
• Supports application release cycles, upgrades, patches, testing, and production deployments.
• Works with vendors and technical teams to design, implement, troubleshoot, and support enterprise solutions.
• Develops and maintains technical, functional, configuration, and support documentation.
• Provides training, guidance, and support to end users, technical staff, and business stakeholders.
• Maintains knowledge of assigned applications, emerging technologies, and industry best practices.
• Works with business areas to define, document, and analyze current and future-state business and/or IT Service Management processes; identifies gaps and opportunities for process efficiency, standardization, automation, and continuous improvement.
• Participates in system implementations, migrations, integrations, and other technology projects.
• Performs other duties as required.

This classification does not have supervisory authority; however, may be required to provide expertise or limited guidance or direction to employees, such as overseeing work quality, training, and guidance. Typically serves as a subject matter expert on the scope of functional area.

Receives general supervision. This classification typically performs job duties by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor may be expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

• Knowledge of enterprise application and technology platform administration and configuration, including ITSM platform functionality such as workflows, service catalogs, SLAs, security, reporting, and automation.
• Knowledge of ITSM processes and practices, including incident, request, problem, change, and configuration management.
• Working knowledge of SQL, scripting, low-code/no-code tools, or similar technologies used to configure and integrate enterprise applications and technology platforms.
• Understanding of system integration concepts, including APIs, web services, file-based interfaces, data mapping, and automation.
• Strong analytical, troubleshooting, and problem-solving skills.
• Strong testing skills, including functional, integration, regression, and production validation.
• Strong customer service skills and ability to provide reliable production support.
• Ability to…