Quality Control Auditor; Maintenance

The Quality Auditor - Maintenance conducts internal audits of processes in the Maintenance Department that includes, but not limited to commercial and military wheeled vehicles, track and artillery, small arms, optics, and electronics. The Auditor understands and applies ISO 9001:2015 concepts, principles, and requirements, and may also conduct audits and provide assistance in other functional Departments. Plans and completes work independently.

Performs independent analysis, determines scope and course of action required, and develops plans to resolve Maintenance related problems. Monitors and ensures timely resolution of problems. Reviews procedures, work instructions, and other documents to enhance supply functions. Provides subject matter expertise and advice in all Maintenance related functions.

• Applies knowledge in Logistics information systems (LIS) related to Maintenance (GCSS-Army and other systems as required).
• Uses DoD Publications, Army Regulations (ARs), Army Pamphlets (DA Pams), FAR, Technical Manuals, Performance Work Statement (PWS), and other written publications and directives in the performance of required audits and duties.
• Evaluates the implementation and effectiveness of the Quality Management System (QMS) IAW ISO 9001 requirements and standards. Conducts internal audits. Evaluates the Maintenance Departments performance based on statutory, regulatory, PWS (contractual), and QMS requirements.
• Develops and updates internal audit checklists to use when conducting internal audits.
• Evaluates internal audit findings and results. Prepares and submits audit reports, evaluates responses, and assists with follow‑up, preventative actions, and corrective actions as directed.
• Evaluates, investigates, and tracks Government evaluations and findings. Ensures timely response, evaluates responses, and assists with follow‑up and corrective actions as directed.
• Conducts analysis and reviews problems to determine if problems are human error or systemic. Develops and recommends courses of action to correct problems.
• Identifies areas for improvement. Initiates and monitors Opportunities for Improvement (OFIs) IAW applicable procedures.
• Initiates, monitors, and assists with resolving Corrective Action Requests (CARs) and Preventive Action Requests (PARs) as directed IAW applicable procedures.
• Conducts process and product measurements and analysis. This may include developing performance measurements and metrics that include charts, graphs, reports, etc. Collects, evaluates, and analyzes data to determine performance trends. Assesses whether the Quality Policy and Quality Objectives are being met.
• Provides input, develops and updates presentation slides, and participates in Quality Reviews, Management Reviews, Process Improvement Team (PITs), and other events as directed.
• Uses technical writing skills to prepare reports, technical papers, procedures, work instructions, and other documents and correspondence as directed. Assists with the development, update, and review of procedures, work instructions, flow charts, and other documents as directed.
• Evaluates customer comments and assists with the resolution of customer complaints. Assesses overall customer satisfaction.
• Assists with developing training plans and other related programs to enhance operations.
• Other duties as assigned.
• Materials & Equipment Directly Used:
  • Computers, printers, and software products are required to record and process information. Software programs include the use of Microsoft Word, Excel, Power Point, Access, Outlook, TEAMS, and other programs as needed. May use hand tools, power tools, and other job‑related equipment.

• High School graduate or equivalent.
• Formal civilian or formal military training in supply operations and management are desirable although on‑the‑job experience may be considered as a substitute for formal training.
• GCSS-A experienced user.
• A minimum of three years’ experience that includes professional management, investigative skills, technical skills, quality control and other responsible work that demonstrates sound judgment and analytical ability which has provided a wide‑ranging…