E-Commerce Associate

Final date to receive applications: 12/23/2025

Goodwill offers a chance to make a difference! Come join our incredible team! Pay $16.00 Hr. Goodwill is now a Proud Partner with Daily Pay! Work Today. Get Paid Today! This position is eligible for Daily Pay and Benefits. Ability to work nights and weekends is required for this position. Full Time employees are eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings.

In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

The E-Commerce Associate's role will support Goodwill's mission by generating revenue to help people overcome barriers to economic and personal independence through education, training, and job placement programs. The Associate will work in a fast‑paced production and team‑oriented environment and will be responsible for listing quality high‑end products, taking quality photos of products to be used in listings and posting them on , our E‑Commerce website.

Duties will include accurately describing each item, posting pictures, and adhering to daily goals and quotas. Daily interaction with customers and co‑workers will require the E‑Commerce Associate to provide excellent customer service.

• Meets or exceeds minimum productivity standards and expectations/KPIs for assigned duties.
• Photographs quality, high‑end donated items ensuring quality photos that include: sets/groupings, object design, identifiably markings, blemishes/wear and tear, and other product detail.
• Lists and prices product onto our E‑Commerce platforms, ensuring accurate pricing, descriptions, attributes, and professional listening by checking spelling and using good grammar.
• Ensures all items are shelved accurately, in a safe and secure manner.
• Processes daily packing slips as needed.
• Identify and pull items for daily shipping utilizing an automated computer system.
• Accurately packages all items for shipping, ensuring correct boxes are made and available for use as needed.
• Accurately label packages to be shipped.
• Acts as front‑line Associate for customers picking up their local orders.
• Ensures that customer questions and concerns are answered in a timely and effective manner, including helping customers navigate tracking websites as needed and following through on shipping carrier tracking as needed.
• Coordinates customer refunds as needed.
• Duties are completed accurately, safely, and timely to ensure that items are handled appropriately and not damaged throughout the E‑Commerce process.
• Promotes and demonstrates positive teamwork and cooperation.
• Adapts and uses technology as it becomes available to operate efficiently. This includes but is not limited to process automation and platform updates and/or changes.
• Maintains a clean and organized work area to provide a safe and efficient workflow for employees and customers.
• Adheres to and implements Goodwill and department policies and procedures, the Employee Handbook, and safety standards.
• Cross‑trains and works in other areas as assigned by any member of management.
• Perform all other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent preferred.

• One (1) year of retail, warehouse, and/or E‑Commerce experience is preferred.

• Ability to use basic technologies to follow company standards. This may include but is not limited to Internet Search Engines, Microsoft Office Suite, and other software…