Senior -Ed Account Growth Manager

Turn Boodle Box's already-live higher-ed accounts into more seats, more departments, and multi-year renewals.

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Remote, United States (Central or Eastern time zones preferred)

Boodle Box is a VC-backed GenAI platform built for higher education. With 100,000+ users across 1,200+ colleges and universities, we partner with faculty, staff, and students to make responsible AI adoption practical, impactful, and lasting. Our platform brings together leading AI tools — including ChatGPT, Claude, Gemini, and Perplexity — under one roof, purpose-built for the unique demands of academic environments.

We're guided by three core values: service, education, and collaboration.

You inherit accounts that are already live — trust already built, adoption already started — and you see what nobody else sees yet: the department that hasn't onboarded, the VP who mentioned budget season, the pilot that's quietly become indispensable. You turn that into more seats, more departments, more years.

This isn't a renewal desk. You sit between Customer Success and Sales, translating account health into growth strategy, and you're just as comfortable in a Provost's office as you are in the middle of a contract redline. Boodle Box is still building its Account Management function, so you're not inheriting a playbook — you're writing pieces of it as you go.

This role is fully remote, with a company hub in Colorado Springs, CO.

• Expansion & Renewal. Build and run account plans that grow seat counts, add departments and colleges, introduce new products, and lock in multi-year renewals.
• Executive Relationships. Build trust with Provosts, CIOs, and academic affairs VPs who can sponsor growth beyond the original buying group.
• The CS-to-Sales Bridge. Take clean handoffs from Customer Success, read adoption data for expansion signals, and turn that intelligence into a proactive growth motion instead of a last-minute renewal scramble.
• Whitespace Mapping. Find the departments and colleges inside your accounts that haven't adopted yet, and build the internal champions who'll help you get there.
• Negotiation. Lead pricing and contract conversations for upsells, expansions, and renewals, working closely with Sales leadership and deal desk.
• Forecasting. Own an accurate expansion pipeline, and report growth trends and risk honestly — surprises are worse than bad news.
• Cross-Functional Alignment. Work across CS, Sales, Marketing, and Product to flag at-risk accounts early and feed what you're hearing from customers back into the broader go-to-market motion.
• Represent Boodle Box. Show up at higher-ed conferences and events tied to your accounts to deepen relationships and find new expansion opportunities.

• You've grown accounts, not just kept them. 4+ years in account management, sales, or another quota-carrying revenue role in SaaS, with real experience expanding existing accounts — not just renewing them.
• You know higher ed, or something just as complicated. Background in higher education, edtech, or complex institutional/enterprise sales is a strong plus — you understand what it means to sell to a committee, not a person.
• Your numbers back you up. A track record of measurable expansion — net revenue retention, upsell attainment, or something comparable you can point to.
• You can navigate a maze. You're comfortable with multi-stakeholder buying processes — procurement, provost sign-off, IT and security review — and a deal taking six approvals instead of one doesn't throw you.
• You read data like a map, not a report. You know how to take Customer Success's health scores and adoption metrics and turn them into a real revenue motion, not just a dashboard.
• You close, not just relationship-build. You're…