Field IT Service Technician

Field IT Service Technician

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This role is a field-based position responsible for delivering on‑site customer support, equipment maintenance, and technical troubleshooting across an assigned geographic region. Field IT Service Technicians operate independently and are accountable for ensuring equipment uptime, customer satisfaction, and consistent, high‑quality service delivery.

Technicians must meet all field‑specific requirements, including technical proficiency, demonstrated field readiness, a clean driving record, and successful completion of any required exams, certifications, or licensing needed to perform field service work within their region.

As a Field IT Service Technician, you will perform scheduled service calls, emergency repairs, and equipment installations for equipment such as scales, slicers, ovens, wrapping stations, and packaging machinery commonly used in grocery stores, delis, and similar retail environments. In this customer‑facing role, you will represent Sagent in the field and must demonstrate strong customer service skills, self‑motivation, and solid mechanical and technical troubleshooting ability.

Reliable transportation is essential, as daily driving may account for several hours of your workday while traveling to customer locations within your territory. The position is assigned to a specific service region, generally centered around the primary city listed in the job posting, and may occasionally require travel outside the immediate area. Training will be provided by experienced Sagent technicians to help ensure you are fully prepared for field assignments.

Primary responsibilities include performing calibrations and preventive maintenance on weighing and wrapping equipment independently within your designated business area, troubleshooting at the module level, leveraging technical support resources as needed, and assisting other technicians with installations, repairs, and projects.

• Perform on‑site repairs, installations, calibrations, and preventative maintenance on customer equipment
• Troubleshoot mechanical, electrical, software, and PC‑based issues, including module‑level diagnostics
• Configure, network, and troubleshoot wired and wireless devices
• Communicate effectively with customers, clearly explaining findings, next steps, and service work performed
• Travel within the assigned service territory; participate in a rotational on‑call schedule (typically home nightly)
• Maintain an accurate personal inventory of service parts; complete annual counts with less than 5% variance
• Accurately document all service activity and close work orders in a timely manner
• Submit expense reports and required paperwork promptly
• Maintain company‑issued equipment including tools, laptop, phone, and test devices
• Follow all safety, quality, and regulatory requirements, including Weights & Measures procedures
• Assist and collaborate with the Scheduling Analyst, Service Support Team, and field colleagues
• Provide detailed problem analysis when escalating issues to higher‑level technical personnel
• Maintain strong professional relationships with customers, colleagues, sales teams, and leadership
• Maintain accurate daily timekeeping and activity punches
• Participate in the regional on‑call rotation
• Perform other related duties as assigned

• Strong mechanical aptitude and technical problem‑solving ability
• Proficiency in diagnosing and resolving electro‑mechanical, electrical, and PC‑based issues
• Familiarity with Windows and Linux operating systems for device configuration and troubleshooting
• Knowledge of TCP/IP networks, device connectivity, and communication protocols
• Ability to learn and utilize proprietary service software and diagnostic tools
• Strong customer‑service orientation with clear, professional communication skills
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Ability to obtain and maintain applicable state Weights & Measures licensing
• Organized, detail‑oriented, and able to work independently

• Associate degree in a technical discipline or…