Southwest Apartment Maintenance Technician

Southwest is seeking a skilled and dependable Apartment Maintenance Technician to join our team. The ideal candidate will possess strong troubleshooting abilities, provide excellent customer service, and take pride in maintaining a safe, clean, and comfortable community for our residents. This position requires experience in building maintenance systems, the ability to work independently, and participation in an on-call rotation for emergency maintenance needs.

• Accurately diagnose maintenance issues and implement cost-effective, long-term solutions.
• Perform maintenance and repairs on property systems, including electrical, HVAC, boilers, plumbing, mechanical equipment, and other related building components.
• Assist with grounds maintenance and community upkeep as needed.
• Coordinate and monitor the quality of work performed by outside contractors and vendors.
• Participate in the required on-call rotation and respond promptly to emergency maintenance situations.
• Complete service requests in a timely and professional manner.
• Maintain productivity and engagement throughout scheduled work shifts.
• Conduct daily inspections of community grounds, common areas, and building interiors; promptly address deficiencies to ensure a safe and attractive environment.
• Inspect vacant units and assist in preparing apartments for new residents.
• Complete all required company training programs, meetings, and certifications.
• Provide exceptional customer service to residents, guests, and team members from diverse backgrounds.
• Maintain company standards regarding uniforms, appearance, hygiene, and professionalism.
• Arrive on time and prepared for all scheduled shifts.
• Provide advance notice when absences or schedule changes are necessary.
• Demonstrate professionalism in all forms of communication, including email, phone calls, video meetings, and text messaging.
• Conduct regular property inspections and report suspicious activity, safety concerns, or potential security issues.

• General knowledge of:
  • HVAC systems
  • Electrical systems
  • Plumbing systems
  • Boilers
  • Mechanical equipment and building operations
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to prioritize tasks and adapt quickly in a fast-paced environment.
• Reliable transportation.
• Valid driver's license and acceptable driving record.

• Ability to lift, carry, and move heavy materials and equipment.
• Ability to stand and walk for extended periods.
• Ability to work in confined spaces when necessary.
• Ability to work outdoors in varying weather conditions for prolonged periods.
• Ability to work in cold weather and remove snow.
• Ability to bend, climb, kneel, and perform physically demanding maintenance tasks.

The successful candidate will be dependable, safety-conscious, customer-focused, and committed to providing quality service to residents while helping maintain the overall appearance and functionality of the community.