Housing Manager Catholic Charities

Position Summary

The Housing Manager advances Catholic Charities’ mission by supporting individuals and families experiencing housing instability through three key responsibilities:

This position provides direct service, intake, case management, and coordination with internal and external partners to help clients access housing resources and community support.

Success in this position requires strong organizational and relationship‑building skills, a trauma‑informed approach, and a commitment to serving vulnerable populations with dignity and respect. A flexible schedule is required as this position will work occasional evenings and weekends as needed.

Key tasks and responsibilities to be performed in the role.

• Provide supervision to Housing Navigators including oversight in data entry and regular review of procedures and processes.
• Participate in hiring decisions for housing staff.
• Coordinate onboarding and training of new staff in collaboration with Family Connections Director.
• Provide regular supervision to assigned staff.
• Complete performance evaluations that include disciplinary measures and documented performance issues and recommended course of action to direct supervisor and senior leadership.
• Participate in Family Connections management team meetings, planning, and decisions.
• Assist staff in client intake, brief case management, case conferencing, referrals, and data entry.
• Conduct regular quality assurance checks to ensure data entry is accurate and reflective of the work completed.
• Be available to provide support in all programs when Director is absent.

• Conduct intake screenings and assessments for families and individuals who are seeking homeless prevention support to connect with or maintain current housing using designated tools to include VI-SPDAT and CFSA
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• Provide, collect, and submit necessary documentation (income verification, lease agreements, background checks, rental paperwork, etc.) in accordance with grant guidelines and program procedures.
• Participate in Coordinated Entry meetings and assign referrals to appropriate housing staff.

• Create individualized housing stabilization or case plans that support goals around housing, financial stability, family wellness, and community connectedness.
• Document “next steps” and assign responsibility for each task. Provide ongoing follow‑up with clients to assess progress, goal attainment, and connect families with resources to address concerns and priorities.
• Provide advocacy to entities involved with families, based on family needs, including but not limited to welfare and public benefit agencies, landlords, and educational entities. Support family members in advocating for themselves.
• Seek feedback from families and team members for program improvement.

• Consistently and accurately enter data into designated database systems within five (5) days of service. Maintain complete client files including hardcopy and internal tracking logs. Collect demographic and case plan information to produce reliable program reports.
• Coordinate with the finance department to process approved requests, submitting accurate financial documentation and maintaining accurate financial records.
• Actively communicate with and seek support from supervisor including information on number of referrals received, assessments and interviews completed, and allocation of funds.
• Maintain up‑to‑date Release of Information (ROI) documentation annually in compliance with privacy standards.

• Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations.
• Cultivate and maintain working relationships with…