Family Navigator Catholic Charities

Overview

Make a Meaningful Impact — One Family at a Time

At Catholic Charities of Central Colorado, we believe that strong families build strong communities. As a Family Navigator, you’ll be the first point of hope and support for families navigating tough times — helping them find stability, access critical resources, and move toward long-term well-being.

This is more than a job — it’s a chance to walk alongside families with compassion and care. You’ll connect them to services that match their goals and needs, remove barriers standing in their way, and provide steady, strengths-based support when it’s needed most.

You’ll conduct intakes and assessments, collaborate with partners across the community, and offer hands-on help that truly makes a difference — all while being backed by a passionate, trauma-informed team that believes in growth, equity, and continuous learning.

If you’re flexible, adaptable, people-centered, and ready to be part of meaningful change, we want to meet you. Evening and weekend availability may be needed to best serve families — but your time, talents, and dedication will be supported along the way with paid training, team collaboration, and opportunities to grow.

• Client Intake & Assessment – Conduct intake screenings and assessments for families who are seeking emergency assistance to include homeless prevention support in order to maintain current housing and stability; review and self-assign requests and needs from families that come through Initial Contact, Info and Family Support emails.
• Case Management & Follow-Up – Provide urgent case management efforts around financial assistance (utility assistance, car repairs, hotel vouchers, and other client needs); manage appointment scheduling, intake, initial needs assessments, and financial assistance funds for eligible clients as assigned by the family support form emails.
• Develop effective case plans for a subset of families regarding parenting skills, family issues, economic stressors, parent/child relationships, and community connections; track measurable progress toward goals when possible; promote protective factors and child safety.
• Document agreed-upon next steps and assign responsibility for each task; follow up with families to assess progress and success with referrals, especially internal referrals to other Catholic Charities programs.
• Provide advocacy to entities involved with families (e.g., welfare/public benefit agencies, landlords, educational entities) and support family members in advocating for themselves.
• Seek feedback from families and team members for program improvement.
• Serve as a back-up for other employees at the Helen Hunt Campus.
• Data, Documentation & Reporting – Consistently and accurately collect and enter data into designated database systems within five (5) days of service; maintain organized and complete client files, program statistics, demographics, and reports; update and manage data entry systems, identify and resolve errors, and recommend process improvements to ensure accuracy and reliability.
• Respond to financial requests (rent, gift cards, etc.) following established request and approval processes.
• Submit accurate financial documentation and maintain accurate financial records.
• Communicate with supervisor about number of referrals and allocation of funds.
• Maintain up-to-date Release of Information (ROI) documentation annually, in compliance with privacy standards.
• Client Engagement & Community Partnerships – Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations; act as liaison between internal program and strategic partner agencies to obtain referrals; participate in community meetings; participate in ongoing training and follow Quality Standards for Family Strengthening & Support and Trauma-Informed Care.

How to advance within the role.

• Case Manager I – Typically requires a bachelor’s degree and 0 to 2 years of experience in the role; performs work under direct supervision; handles basic issues and refers more complex issues to higher-level staff; possesses beginning working…