Temporary Part-Time - Housing Navigator Rental Assistance, Case Management, Low-Income and Vul

Position: Temporary Part-Time - Housing Navigator [Rental Assistance, Case Management, Low-Income and Vul[...]

Position Summary

The Temporary Housing Navigator advances Catholic Charities’ mission by supporting individuals and families experiencing housing instability by providing rental assistance in alignment with the Housing/Homelessness Resolution Program (HRP) guidelines. This position provides direct service, intake, and coordination with internal and external partners to help clients access rental assistance. The role also includes administrative tasks such as documentation, data entry, and financial tracking.

Success requires strong organizational and relationship‑building skills, a trauma‑informed approach, and a commitment to serving vulnerable populations with dignity and respect.

Requirements

Minimum requirements to be eligible for the role.

Education & Experience

• Associate's degree in social work, human services, psychology and 1 year experience with rental assistance programs such as HRP or HPAP.
• Experience with low‑income or vulnerable populations.

Knowledge & Skills

• Strong verbal and written communication skills, with an emphasis on listening, problem solving, and maintaining positive working relationships.
• Strong interpersonal and human relations skills with the ability to form and maintain positive relationships with diverse families and colleagues.
• Ability to apply culturally appropriate skills in interactions with clients, co‑workers, volunteers, partner agencies, and the community.
• Ability to complete required on‑the‑job training in English within established time limits, including passing training assessments and earning necessary certifications (with accommodations, if applicable).
• Basic math and analytical skills to perform calculations (e.g., budgeting, income vs. expenses, monthly vs. annually) and interpret results to support case management.
• Ability to follow directions and interpret policies and procedures to ensure compliance.
• Exceptional attention to detail, particularly in data entry, documentation, and record‑keeping.
• Computer proficiency, including word processing and detailed data entry. Ability to learn and utilize various databases with strong attention to detail.
• Knowledge of Human Services agencies in the area.

Other Requirements

• Valid driver’s license and reliable transportation.
• Ability and willingness to work within the established structure and guidelines of Catholic Charities.
• High level of self‑motivation, enthusiasm, and team‑oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively.
• Must successfully complete background clearance.

Essential Duties Client Intake & Assessment

• Manage the Catholic Charities rental assistance email inbox in order to collect information about clients seeking rental assistance.
• Provide light case management to clients seeking rental assistance in order to assess eligibility and collect required documentation.
• Provide, collect, and submit necessary rent‑related documentation (income verification, lease agreements, background checks, rental paperwork, etc.) in accordance with grant guidelines and program procedures.

Case Management & Follow‑Up

• Document "next steps" and assign responsibility for each task. Provide ongoing follow‑up with clients.

Data, Documentation & Reporting

• Consistently and accurately enter data into designated database systems within five (5) days of service. Maintain complete client files including hardcopy and internal tracking logs. Collect demographic information to produce reliable program reports.
• Coordinate with the finance department to process approved requests, submitting accurate financial documentation and maintaining accurate financial records.
• Actively communicate with and seek support from supervisor including information on number of referrals received, assessments and interviews completed, and allocation of funds.
• Maintain up‑to‑date Release of Information (ROI) documentation annually in compliance with privacy standards.

Client Engagement & Community Partnerships

• Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations.
• Cultivate and maintain working relationships with landlords and leasing…