Case Manager II, Programs

Applications due by January 9, 2026

Pay: $20/hour

This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with Daily Pay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule: Monday - Friday, 8 am - 4:30 pm.

Full‑Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre‑tax or post‑tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

The Case Manager II, Programs will assist in the design and delivery of program activities for persons with mental, physical, and/or intellectual/developmental disabilities. This position will be responsible for continuous support to the Employment and Community based programs. This role serves as a champion and model of Goodwill’s values – “FACE IT” which incorporates Fun, Accountability, Collaboration, Empowerment, Innovation and Transparency in all that we do.

The Case Manager II, Programs will perform the following duties personally or through delegation:

• Supervises a caseload of consumers consisting of all disability areas and encourages the utilization of multiple community agencies serving persons with mental, physical, and/or intellectual/developmental disabilities.
• Develops and maintains contact with other agency staff and local service providers to develop specialized services for consumers and their families.
• Assigns, guides, coaches, and trains subordinates in alignment with Community Employment and Day Programs, and Goodwill policy and procedures. Provides information concerning case management practices, administrative rules and regulations, community resources, vendors, and programs.
• Serves as a resource to address sensitive consumer needs and/or accommodations.
• Develops Individual Services and Supports Plans for each consumer within the programs, implements and monitors plan progress. Adjusts and modifies development plan as needed to meet changing consumer needs.
• Participates on the inter-disciplinary team to review each consumer’s case and participates in all inter-disciplinary team meetings for each consumer.
• Prepares or dictates case progress notes, social summaries, and other reports concerning the consumer’s case.
• Attends staff meetings concerning new or revised policies and procedures.
• Collaborates with and receives direct supervision from Manager in making decisions related to consumer services.
• Arranges for American Sign Language interpreters, as needed.
• Performs any other duties as required or assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A High school diploma or equivalent is preferred. Applicable field or equivalent combination of training and experience in a social service, counseling or rehabilitation setting, providing direct services to persons with physical, emotional and/or developmental disabilities will also be considered.

• Prior experience working with individuals with intellectual or developmental disabilities is preferred.
• One (1) year of experience as a case manager and/or administrative positions is preferred.

• It is preferred that the incumbent have excellent written and verbal communication skills and demonstrate the ability to interact with various types of internal and external customers.
• It is also preferred that the incumbent have the ability to relate effectively to people with disabilities, their parents, host home providers and guardians, and be empathetic toward their needs.
• The incumbent must have the ability to work independently,…