Case Manager II

Description

The Case Manager provides emergency navigation, strength-based case management, and support services to homeless, low-income, and vulnerable individuals experiencing instability. The role involves on-campus outreach screening, assessment, and coordination of services. This serves as an advocate and connector, helping individuals access resources and strengthen support systems.

Success in this role means engaging with clients at the Marian House and efficiently assisting with a wide range of issues and circumstances. Flexibility and ability to forge a path independently with clients is a must. This role requires strong interpersonal skills, facility working with homeless individuals and people living with mental illness, a commitment to trauma-informed and culturally responsive practices, and a willingness to grow through ongoing training and professional development.

The ideal Case Manager II will be both compassionate and efficient and demonstrate the willingness to work in a team environment.

• Perform outreach to people on the Marian House campus to engage them in services.
• Manage a caseload of short and long-term clients responding to clients’ needs in a time-sensitive manner.
• Provide emergency navigation or strength-based case management services as appropriate. Build rapport, conduct needs assessments, and develop effective case plans based on agreed upon goals, desired outcomes, and time frames. Provide appropriate services (or referral for services) and monitor results of the service plan over time.
• Conduct initial screening and intake of clients to gather information that identifies critical needs. Inform the client of services available through Catholic Charities or by referral to another agency/partner for assistance with identified needs.
• Conduct comprehensive client assessments to gather pertinent information directed at concerns identified in the initial screening.
• Assist in the development of procedures, policies, programs, and services designed to promote the skills and conditions necessary for clients to achieve their goals.
• Perform data entry, including case management notes, in a timely, succinct, and accurate manner.
• Ensure confidentiality and security of client information.
• Link clients to appropriate partner agencies both on and off-site.
• Maintain contacts and positive working relationships with provider organizations to which clients are referred.
• Assist in developing and maintaining an accurate list of referral sources.
• Assist team by covering front desk and Client Services desk when the need arises.

• A majority of the assigned duties are performed in an office environment.
• Interacting with vulnerable and at-risk populations may introduce stressors, including but not limited to erratic or volatile behaviors or outbursts and there is potential for secondary trauma from listening to other people’s financial and personal problems.
• The employee is subject to both inside and outside environmental conditions.
• Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position.

This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.

• College graduation required, preferably in psychology, sociology, social work, or another area of human/social services.
• Two years of experience in case management in the human services field, preferably with experience in outreach to populations with significant barriers to stability.
• Experience with and sensitivity to issues affecting low income and homeless populations.
• Demonstrated understanding of principles of strengths-based case management.
• Skilled in utilizing techniques of motivational interviewing.

• Experience with Medicaid billing.
• Bilingual Spanish/English
• Proficiency with computer software including Microsoft Office suite.

• Empathetic and compassionate character with excellent communication (verbal and written), problem solving, listening, and interpersonal skills, with the ability to form and maintain positive work relationships.
• Demonstrated ability to work effectively with people representing a diverse range of socioeconomic levels while being sensitive to cultural differences.
• Demonstrated ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and other community members.
• Ability to maintain professional relationships and encourage openness, candor, and trust both internally and externally.
• Ability to work with people in crisis with a calm, positive, and understanding…