Success Navigator Rapid Re-Housing, Case Management, Low-Income Transitional Housing

Housing Success Navigator [Rapid Re-Housing, Case Management, Low-Income Transitional Housing]

The Housing Success Navigator plays a key role in advancing Catholic Charities’ mission by supporting individuals and families experiencing housing instability
. In this role, you will manage the Rapid Re-Housing Program
, providing nine (9) families with rental assistance and intensive, year-long case management to help them secure and maintain stable, permanent housing
. You will also offer secondary support to our established Rent Assistance Program
.

As a Housing Success Navigator, you will deliver direct services
—including intake, case management, and housing navigation
—while coordinating closely with internal teams and community partners to connect clients with essential resources. The role also includes important administrative responsibilities such as documentation, data entry, and financial tracking.

Success in this role requires strong organizational skills
, a trauma-informed
, and client-centered approach
, and a deep commitment to serving vulnerable populations with dignity and respect.

If you are passionate about helping people build stability and want to make a meaningful impact
, we encourage you to apply.

• Experience with low-income, transitional housing, rapid re-housing, or vulnerable populations.
• Bachelor's degree in Human Services, Social Work, Psychology or related field preferred along with one-year full-time experience working with housing case management; or
• Alternatively
  , an Associate's degree in Human Services, Social Work, Psychology or related field and at least two years of full-time experience working in housing case management

• Excellence in case management – ability to connect with clients and help them establish exit plans that will allow them to exit from rapid re-housing to other, stabilized housing.
• Knowledge of the types of housing available in the local community, including eligibility requirements and processes, costs, amenities, and services.
• A working knowledge of landlord-tenant rights, protections, and responsibilities, and the ability to assess and provide information to participants on tenancy requirements.
• The ability to assist participants in accessing community resources they will need to secure and retain housing.
• Familiarity with strategies that participants can use to prevent or resolve future housing crises.
• The ability to assist households using a Housing First, strengths-based, equitable, and person-centered approach
• Skills related to negotiation, mediation, creative problem-solving, crisis prevention and de-escalation, and motivational interviewing.
• Ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and the community.
• Ability to complete required on-the-job training in English within established time limits, including passing training assessments and earning necessary certifications (with accommodations, if applicable).
• Basic math and analytical skills to perform calculations (e.g., budgeting, income vs. expenses, monthly vs annually) and interpret results to support case management.
• Ability to follow directions and interpret policies and procedures to ensure compliance.
• Computer proficiency, including word processing and detailed data entry. Ability to learn and utilize various databases with strong attention to detail.
• Bilingual in English/Spanish is strongly preferred, not required.
• Experience with employment case management/workforce programming preferred, not required.

• Valid driver’s license and reliable transportation.
• Travel throughout the program’s service area is required on a regular basis.
• Must be able to regularly climb stairs, as the job requires.
• Ability and willingness to work within the established structure and guidelines of Catholic Charities.
• High level of self-motivation, enthusiasm, and team-oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively.
• Ability to work on occasional evenings and weekends to accommodate family schedules, meetings, and special events.
• Successfully complete background clearance.

20.6-25.95 Hourly Wage

• Entry level

• Full-time

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