Program Case Services Coordinator; Part-Time Intellectual & Developmental Disabilities; IDD) Team

Job Summary

Are you a detail-oriented problem-solver who enjoys connecting the dots, building relationships, and keeping things moving behind the scenes? Do you thrive in a collaborative environment where your organization, critical thinking, and initiative help others navigate complex processes and access important resources? If you're a proactive individual who enjoys gathering information, finding solutions, and bringing people and processes together to make a meaningful difference for children and families, apply today!

In this role, you'll serve as a key connection between child welfare teams and community partners, helping coordinate information and resources related to intellectual and developmental disabilities (IDD), Medicaid, and waiver services. You'll research and gather critical information, track eligibility documentation and service statuses, and collaborate with internal teams and external agencies to help ensure children and families receive the support they need.

Success in this role requires exceptional organization, attention to detail, strong follow-through, and the flexibility to navigate evolving processes. You'll have the opportunity to build relationships, share knowledge, and help shape a developing role that strengthens communication and coordination across teams.

Hiring Range: $20.577 - $22.500 hourly

Anticipated Hiring Rate: $21.625 hourly

This position has an anticipated work schedule of three full business days between Monday through Friday 8:00 am – 5:00 pm, with some flexibility. Mondays and Thursdays would be required. Hybrid schedule may be available upon successful completion of the initial evaluation period; subject to change.

Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud check, Child Welfare Abuse & Neglect database (TRAILS) check, and Child Welfare Caseworker Falsification check.

Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

• Provides administrative support and coordinates client-related services in support of assigned program.
• Connects clients with community resources, coordinates appointments and meetings with community professionals, and assists clients in developing and implementing support systems.
• Coordinates, oversees, and documents client interactions and contact ensuring appropriate interaction as assigned.
• Attends and testifies in DHS case court hearings based on intervention with clients as needed.
• Arranges and provides transportation for clients to appointments, therapy, school, court hearings, etc. and assists with the purchase of necessary items as needed.
• Participates in meetings and staffings as requested; attends training and workshops.
• Provides support to caseworkers, supervisors, and managers as needed.
• Performs other duties as required.

Supervision Exercised:
This classification does not have supervisory authority and requires no supervision or direction of others. Supervision Received:
Receives intermittent supervision. This classification normally performs the job by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor is expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

Knowledge, Skills & Abilities

• Knowledge of casework practices, procedures, and guidelines.
• Ability to understand and promote Family Centered Practice.
• Ability to communicate and work effectively with co-workers, clients, other agencies, the public, and the courts. Ability to provide excellent customer service.
• Ability to efficiently plan, schedule, and organize.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Ability to accurately and efficiently complete the necessary paperwork, reports, and documentation.
• Ability to work independently as appropriate.
• Ability to use personal computer software applications such as Microsoft Office, including Word and Excel.
• Ability to use standard office equipment to include computer, fax machine, copier, and telephone.
• Maintain regular and punctual attendance.

Required Education & Experience

• High school diploma or equivalent education.
• Six months of public contact experience in human services or a related field.
• Substitution for public contact…