Master Scheduler

At Core Civic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. We are currently seeking a Master Scheduler who has a passion for providing the highest quality care in an institutional, secure setting. Come join a team that is dedicated to making an impact for the people and communities we serve.

The Master Scheduler is responsible to plan, staff and schedule personnel resources according to applicable policies, standards and contract requirements. They ensure adequate coverage of all security posts and essential positions and is also responsible to monitor all workforce management processes at the local facility level. In addition, they will manage schedule/shift adjustments to optimize schedule adherence and provide overall staffing efficiencies.

• Implement and maintain the approved workforce management platform at the local facility level to include but not be limited to the development of shift rosters for each shift, scheduling of annual in-service training and partner-mandated training; determines the appropriate number of scheduled absences allowed per day and coordinates leave requests in accordance with policy to ensure adequate coverage of posts.
• Work with facility management to revise shift cards as needed to provide a fair balance in staff level and in experience on all shifts.
  
  Create schedules, using fair scheduling practices which ensures achievement of safe and secure facility operations; contract compliance; schedule adherence and other financially impacting goals.
  
  Make adjustments accordingly.
• Member of the Incident Command System working directly with facility management to provide updated staffing and schedule information.
  
  Develop working partnerships with the Human Resources, Payroll and Training departments to ensure items impacting schedules and shift rosters are properly communicated and documented.
• Serve as the primary contact for the overtime tracking process. Key overtime reasons into Kronos.
• Conduct weekly meetings with facility management to discuss issues related to any schedule impacting items.
• Ensures that each employee receives required training and verifies that all training requirements are satisfied prior to scheduling employee.
• Domestic US travel may be required

• High school diploma, GED certification or equivalent required.
• Associate’s degree preferred.
• One year experience with shift scheduling required.
• Additional qualifying education at an accredited college, business school or technical institute in office administration or a related field may be substituted for the one year of required experience.
• Two years correctional industry experience preferred.
• Demonstrated proficiency in Microsoft Office applications, especially Microsoft Excel, required.
• Experience with Kronos or other timekeeping systems preferred.
• Strong analytical, oral and written communication and interpersonal skills required.
• Knowledge of workforce management theory and best practices preferred.
• A valid driver’s license is required.
• Minimum age requirement:
  Must be at least 18 years of age.

Core Civic is a Drug Free Workplace & EOE–Including Disability/Veteran

2025 Core Civic Benefits Overview:  Benefits Docs/2025 Core Civic Benefits Overview (Safety non-SCA facilities)