Strategic Business Analysis Professional - Enrollment Management

The Enrollment Management division at CU Boulder is seekinga Strategic Business Analysis Professional to jointhe Enrollment Management Strategy & Solutions team! This position plays a key role in supporting process improvement workfor the division, while serving as a primary liaison to Student Financial Services. Reporting to the Enrollment Management Strategy& Solutions team, this role will work closely withcollaborators throughout Enrollment Management to maintain organized and timely project delivery.

This role will serve in acritical role in synthesizing complex input, producing clear and actionable documentation, and mapping business processes that deliver effective solutions across key systems such as case management platforms, CRM tools, reporting and analyticenvironments, and system integrations.

Enrollment Management Strategy & Solutions is part of the Enrollment Management division and is responsible for leading critical initiatives and increasing operational efficiencies acrossthe Enrollment Management division through centralized process improvement, championing transformational change, and fostering aculture of innovation for new ideas and processes that advances the division forward. Under the guidance of the Vice Chancellor for Enrollment Management, this unit provides vision, support, and operational oversight by leading cross functional projects and initiatives to ensure alignment with division and institutional goals.

This full-time position reports to the Director of Strategic Initiatives and has a dotted line supervisory relationship to the Director of Customer Experience. This role is responsible for developing a strong technical understanding of workflows. It includes identifying areas for improvement and making sure technical solutions remain compliant and aligned with key strategic priorities.

The Strategic Business Analyst serves as a critical bridge between

Enrollment Management (EM) functional areas and technical teams,ensuring that business needs are clearly understood, documented,and translated into actionable requirements. This role provides division-wide business analysis support for technology, process improvement, and service delivery initiatives, with a critical focus on Student Financial Services (SFS). This role brings essential context that strengthens requirements clarity and ensures solutions align with the student experience.

This is a 3-year limited-term position.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating aworkplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds toapply, including protected veterans and individuals with disabilities.

As one of only 35 U.S. public research institutions in the Association of American Universities (AAU), CU Boulder is about realizing the positive impacts of new knowledge.

From offering dozens of exciting programs in a range of academic fields, to serving as one of the world’s most dynamic research and innovation hubs, to working closely through hundreds of publicoutreach efforts with communities across Colorado and the world, wetake pride in helping our students, faculty, staff, and partners turn new insights into productive outcomes that change lives.

• Support constituent discovery sessions with supervisor togather, clarify, and document business needs across EM.
• Develop and maintain business process documentation, including process flows and basic swim lane diagrams.
• Assist in synthesizing constituent input into clear, organized requirements.
• Translate business needs into actionable requirements and acceptance criteria for technical teams.
• Provide consultation on other EMSS projects as needed, offering guidance on process improvement elements.
• Document current and future state processes to assist leadership with identifying gaps and opportunities for improvement.
• Serve as a liaison between functional teams and technical partners to support solution development.
• Support testing activities, including drafting test scenarios and assisting user acceptance testing (UAT).
• Apply a working understanding of SFS operations, including financial aid, billing, and scholarships, to ensure requirements reflect functional and compliance needs.
• Collaborate with teams working in systems such as CRMplatforms, case…