Concierge Kodiak Club

Location

Basalt, Colorado

• Morning:
  Monday – Friday 7:00 am – 3:00 pm
• Afternoon:
  Monday – Friday 3:00 pm – 11:00 pm
• Overnight:
  Monday – Friday 11:00 pm – 7:00 am

$20 – $23 per hour

Worth Ross Management Company is an award‑winning industry leader and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allow forward progress, and our success as a company stems from that philosophy.

Requires a self‑motivated, outgoing, detail‑oriented, customer‑service focused individual. Welcomes all residents, guests, and vendors professionally and warmly. Controls access to the building through engaging with all persons entering the building, and checking‑in those guests and vendors who need to. Has excellent interpersonal, communication, and organizational skills that allow them to work independently and without direct supervision. These include multi‑tasking, e‑mailing, telephone etiquette, taking and communicating important messages, learning, and using resident, guest and vendor names consistently.

Identifying and organizing resources to provide a high level of personal service that is expected by our residents, their families, and other guests.

• Communicate effectively and demonstrate good customer service skills to residents, guests, vendors and other staff members
• Identify and clarify residents' needs and desires. Answer questions and provide solutions
• Seek ways to improve the services we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management
• Assist residents in scheduling access for authorized vendors to provide services within units
• Maintain resident and guest privacy, and the organization’s reputation, by always keeping information confidential
• Understand and react quickly and effectively to any emergency
• Maintain a safe and secure work environment for all residents, guests and staff. Follow established safety guidelines and immediately report all hazardous conditions or equipment safety issues to the General Manager
• Enhance department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
• Accurately maintain daily shift notes in the Building Link system
• Receive packages & deliveries, log them in the Building Link system, organize packages for delivery and deliver to residents as schedule permits
• Respond to resident concerns and complaints in a professional and caring manner. Follow up and try to resolve all such concerns and complaints. Elevate issues to Lead Concierge or AGM if necessary/appropriate
• Manage resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests
• Perform other duties and responsibilities consistent with the position as assigned by the AGM or Lead Concierge

Education:

High school diploma or equivalent

• Physical demands include the ability to lift 30-50 lbs
• Standing, sitting, and walking
• Ability to work at a personal computer, as well as talking on the phone, for extended periods of time
• Ability to quickly and easily navigate the building as required to meet job functions
• Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately
• Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building
• Ability to respond to emergencies promptly
• Communicate, receive, and exchange ideas and information using both spoken and written word
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job

• Medical
• Dental
• Vision
• Short‑term disability (STD)
• Long‑term disability (LTD)
• Employee assistance program (EAP)
• Pet insurance
• Retirement
• Paid Time Off (PTO)
• 401K