Digital Retention Specialist - Spanish

Base Pay Range

$20.00/hr – $25.00/hr

Employment Type:

6+ Month W2 Contract to Hire

Work Authorization:
No C2C or Sponsorship

Talent Groups is partnering with a leading enterprise software company to hire a Digital Retention Specialist in Westminster, CO. This onsite role focuses on customer retention, renewal support, and relationship management. The ideal candidate is customer-focused, data-driven, and fully fluent in Spanish.

This role requires Spanish fluency. Candidates must be able to speak, read, and write Spanish professionally.

• Engage directly with customers to understand concerns and prevent churn
• Resolve customer issues and improve overall engagement and satisfaction
• Support renewals through proactive outreach and negotiation
• Track, analyze, and manage customer data using Salesforce and related systems
• Partner with Sales, Marketing, and Customer Support to strengthen retention strategies
• Create educational and support content to enhance the customer experience
• Adapt quickly to evolving processes and business needs
• Provide insights to leadership on retention trends, risks, and opportunities

• 5+ years of experience in customer retention, customer success, customer service, or sales
• Fluent in Spanish (speak, read, and write)
• Experience using Salesforce or other CRM platforms preferred
• Strong communication, problem solving, and negotiation skills
• Analytical mindset with strong time management abilities
• Ability to work onsite in Westminster, CO
• Associate’s degree or equivalent professional experience

Talent Groups is an equal opportunity employer.

Qualified applicants will be contacted for next steps.

Mid‑Senior level

Contract

Customer Service and Information Technology

Construction, Software Development, and IT System Custom Software Development

• Medical insurance
• Vision insurance
• 401(k)