Lead Guest Services Attendant

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Responsible for creating a welcoming first impression to guests by providingtimelydelivery and retrieval of members' ski and snowboard equipment. Provide immediate and courteous member service. Communicate with various departments to notify internal staff of member arrival and/or needs. Responsible for organizing andmaintainingthevaletareand equipment racks. Demonstratepositiveattitude in stressful situations.

Starting Wage: $22.00/hr - $26.88/hr

Employment Type:

Winter Seasonal 2026/2027

Shift Type:
Full Time hours available

Minimum Age:
At least 18 years of age

Housing Availability:
Yes

Greet guests by name and appropriately engage in conversation

Work outdoors in adverse winter conditions

Valet all ski/snowboard equipment with applicable labels, then put into inventory, and store in an organized fashion

Receive, track, and transport members’ equipment at the start of each member’s stay, at the end of each day, or when members are done skiing/snowboarding

Locate ski/snowboard equipment and set out on appropriate racks, per each member’s expectations, so that equipment is easily, efficiently, and seamlessly accessed at the start of each member’s day on the mountain

Keep valet area organized and clean at all times

Assistguests by answering questions promptly and courteously and following through on special requests

Place boots on dryers at the end of each day, then neatly store boots in members’ lockers the following morning

Coordinate equipmentdropoff and return with delivery companies

Return all rental equipment ina timely fashion

Document all ski tuning instructions, coordinate, and transport equipment to and from the ski shop

Assistinmaintainingrequired inventory for consumable products (hand warmers, paper products, beverage items, etc.) -- communicate to Lead or Manager when inventories are low and in need of restocking

Assist with phone calls and providesaccurateinformationregardingamenities, services, and prices

Cover public valet and (inside) front desk when needed

Other duties as assigned

1+ years of experience

High School diploma or equivalent
-required

Some college experience - preferred

Prior guest service experience
-required

Valid, active driver's license; can pass MRV check –required, if fulfilling a driving role

Microsoft Office (Word, Excel, PowerPoint) – preferred

Ability to work outside in adverse winter conditions
-required

Ability to lift and transport 50 pounds
-required

Must be able to work the whole season, to include scheduled weekends and holidays
-required

Adherence to Presentation Policy
-required

Demonstrates attention to detail –required

The expected pay range is $22.00/hr - $26.88/hr this is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or…