HVAC CSR​/Dispatch Hybrid; NOT REMOTE

Position: HVAC CSR/Dispatch Hybrid (NOT REMOTE)
Location: Broomfield

# HVAC CSR/Dispatch Hybrid (NOT REMOTE)
Headquarters - Broomfield, CO 80020## Overview Salary Range $20.00 - $21.00 Hourly## Description###
** About Cooper
** Founded in 1978, Cooper Heating & Cooling, Inc. is proud to be one of Colorado’s largest and most trusted residential HVAC companies. We were honored as a 2024 Denver Post Top Workplace, and we continue to grow by putting people first—our customers and our team.

At Cooper, we believe in working hard, having fun, and taking care of each other. We’re redefining what it means to work in the trades by building a service-first, membership-driven model focused on Safety, Health, Comfort, and Efficiency. Our leadership culture is rooted in Drive – Integrity – Impact, and we’re committed to creating seamless, high-quality experiences for every customer.

We also believe a great workplace should be a place where people enjoy coming to work and feel connected to their team. That’s why we invest in our people and make time to celebrate together with:
* Monthly team events
* Weekly team breakfasts
* Monthly team lunches
* Fun company events and activities throughout the year
* Opportunities to connect, celebrate wins, and build relationships outside of the everyday work environment

At Cooper, you’re not just joining a company—you’re joining the Green Team, where hard work is recognized, success is celebrated, and we have some fun along the way.###
** Purpose
* * We are seeking a dedicated and detail-oriented CSR/Dispatcher to join our dynamic team. In this role, you will serve as the primary point of contact for technicians, customers, and customer service representatives, providing exceptional support and coordination. Your ability to communicate clearly, manage schedules, and analyze information will be critical in resolving technician inquiries, managing client appointments, and assisting customer service representatives with scheduling.

If you have a passion for logistics and operations, we want to hear from you!## Qualifications
** Key Responsibilities
*** Monitor and manage dispatch and personal email throughout the day
* Oversee and maintain the dispatch board in real-time
* Manage and prioritize daily tasks efficiently
* Review booked jobs to ensure accuracy and correct technician assignment
* Contact customers with updates regarding their appointments
* Reschedule or delay service calls as needed
* Schedule jobs when required parts are available
* Answer and manage the tech line in a professional manner
* Monitor and address flags on the dispatch board
* Maintain a schedule that is always at least three days ahead
* Manage and respond to estimate-related emails
* Review, attempt to schedule, or cancel on-hold jobs as necessary
* Send out daily parts emails to appropriate team members
* Address technician requests in a timely manner
* Taking inbound calls and book jobs as (back up)
* Dispatch technicians to job sites accurately and efficiently
* Use Google Maps to optimize routing for technicians
* Adjust technician routes based on availability and job priority
** Qualifications
* ** Previous experience in dispatching, customer service, or a call center environment (preferred)
* Proficient in data entry with strong attention to detail
* Strong decision-making and problem-solving skills
* Must have Service Titan experience
* Excellent verbal and written communication skills
* Ability to work independently and as part of a team
* Strong organizational and time management skills
* Capable of prioritizing tasks to meet daily deadlines###
** Compensation
* * Pay Range: $20–$21 per hour, depending on experience and qualifications
*
* Schedule:

** The training schedule will be Monday through Friday (In-Office), from 8:00 AM to 5:00 PM.Once training is completed, the regular…