Guest Services Agent

• Location 22869 US-6,Suite #204,Keystone, CO, 80435,United States
• Base Pay $22.00 - $24.00 / Hour
• Job Category 1
• Employee Type Full Time Non-Exempt

Summit County Mountain Retreats is looking for a Guest Service Agent to join our team. You'll have the chance to apply your skills in a healthy work environment where your contributions directly impact the success of the business.

If you’re enthusiastic, service-oriented, and ready to be part of a thriving team, we want to hear from you! Join us at Summit County Mountain Retreats, LLC. and help create unforgettable experiences for our guests while building a fulfilling career.

At
Summit County Mountain Retreats
, we’re proud to be an industry leader in vacation home rental management, offering an established and growing collection of beautiful vacation homes throughout the Summit County, Colorado area. We believe that property management is best done locally, and our dedicated teams work every day to raise the bar on service—both for our Owners and our Guests.

• Greets guests via phone and email in a warm, friendly, and professional manner
• Communicates via phone, email, or in-person with our potential guests, in-house guests, and clients to ensure their stay goes as smoothly as possible
• Accesses unit availability to assist guests with new reservations or make changes to existing reservations
• Assists guests/clients before, during, and after their stay by answering questions and providing information about local attractions and amenities
• Coordinates with other departments to fulfill guest requests
• Monitors housekeeping and maintenance service orders and contact the appropriate department when necessary
• Keeps other departments informed of reservations, guest needs, and other relevant information
• Other tasks include: inputting data, making keys, completing deliveries to guests, and organizing the office

• Full-time
• 8 hour shifts
• The office is open seven days a week from 8:00 AM to 9:00 PM during peak season; 8:00 AM to 7:00 PM otherwise.
• A variety of shifts are available within these hours
• Weekends and holidays required

• Generous Vacation accruement
• Health insurance
• Opportunity for performance bonus(s)
• Use of company vehicle (or mileage reimbursement for use of personal vehicle)

• Must have local housing (Required)
• Must have valid drivers license (Required)
• High school diploma or equivalent (Required)
• Ability to communicate in English (Required)
• Ability to communicate in Spanish (Preferred)
• Knowledge of the Summit County area (Preferred)
• Prior front desk or hospitality experience is not required, but is preferred

• Excellent written and verbal communication skills
• Strong computer and typing skills
• Ability to remain composed high stress situations
• Ability to work in a fast paced environment
• Ability to exercise patience when necessary

Summit County Mountain Retreats is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Summit County Mountain Retreats makes hiring decisions based solely on qualifications, merit, and business needs at the time.