Customer Support Specialist

Customer Support Specialist

QPS Employment Group has a great opportunity available for a Customer Support Specialist at a company in Lakewood, CO. This is a 3-6 month project position.

Customer Support Specialist Responsibilities:

• Interface extensively with internal and external customers via the telephone to assist and log requests for product orders, directory assistance, resolve issues, requests for service and all product and literature questions
• Document customer calls and either answer questions directly or triage to appropriate clinical, technical, field performance engineers within Customer Support and throughout the organization
• Handle continuous work volume via (inbound & outbound) phone calls, email, and other electronic sources for receiving and processing orders in ERP system
• Ensure order flow, terms, and accuracy of customer orders and requests in a timely manner
• Monitor on a daily basis order exceptions and escalates to sales team, customers as appropriate for timely resolution
• Provide accurate information and updates as related to orders in ERP system
• Document disputes in CRM system related to orders and shipments and resolves disputes with customers and other stakeholders in timely manner
• Compose correspondence, establishes formats, and edits work for content, grammar, and spelling using a personal computer and types a variety of narrative and/or numerical material
• Maintain flexibility of schedule in order to coordinate with team members to ensure phone coverage during support center business hours (6:00a.m.
  
  - 5 p.m.) in an 8 hour work shift
• Schedule / convey commitments and shipping instructions to the warehouse

Requirements for Customer Support Specialist:

• High School Diploma or GED
• At least one year of experience in a related field
• Exceptional interactive telephone skills
• Bilingual in English and French preferred
• Bilingual in English and Spanish preferred
• Knowledge and use of various internal computer software systems such as but not limited to SAP, salesforce
• Knowledge and use of relevant PC software applications and skills to use them effectively
• Demonstrated ability to communicate effectively both verbally and in writing

Benefits:

• QPS offers healthcare insurance through American Workforce after 4 weeks on assignment and paid holidays after 960 worked hours.

Final date to receive applications:

None, Always Accepting Candidates