Customer Support Executive

Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average.

BETSOL’s open source backup and recovery product line, Zmanda (), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance.

BETSOL Global IT Services () builds and supports end-to-end enterprise solutions, reducing time-to-market for customers.

BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India.

We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities.

The Customer Support Executive (CSE) is responsible for delivering timely, accurate, and professional customer support through voice and chat channels for U.S.

-based customers. This role focuses on resolving customer queries efficiently, ensuring high customer satisfaction, and adhering to defined support processes and service standards.

• Provide timely and effective resolution to customer queries via voice and chat support
• Respond to customers in a professional, empathetic, and solution-oriented manner
• Handle simple to complex customer issues and ensure first-time resolution where possible
• Escalate issues to the appropriate teams within the defined Line of Business (LOB) when required
• Meet productivity, quality, and performance metrics as defined by the process or manager
• Ensure compliance with all company policies, procedures, and quality guidelines
• Maintain accurate documentation of customer interactions and resolutions
• Focus on achieving high customer satisfaction levels and service quality benchmarks
• Be flexible to work extended hours during high-volume periods, when required
• Perform additional tasks as assigned in line with business needs

• 1-2 years of experience supporting US-based customers through voice or chat processes; freshers with strong communication skills and willingness to learn are also encouraged to apply.

• Experience in Customer Support / Contact Center / Voice or Chat Process
• Ability to troubleshoot and resolve customer queries effectively
• Experience handling service metrics and adherence to SLAs

• Customer-focused mindset with strong problem-solving skills
• Strong verbal and written communication skills (English)
• Self-motivated and ability to work with minimal supervision
• Ability to remain calm and composed in high-pressure situations
• Strong attention to detail and ownership of tasks

• Prior experience in US voice support
• Exposure to CRM or ticketing tools
• Experience working in global support environments

• Graduate in any discipline
• Relevant experience may be considered in lieu of formal education

• 5 working days per week
• 2 rotational weekly offs (not necessarily Saturday/Sunday)
• Willingness to work US time zones / rotational shifts
• Flexibility to extend working hours during business peak periods

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply