Rental Sales Associate

Department: Rental & Service

Reports To: Rental & Service Manager

The Rental & Service Sales Associate I is responsible for supporting the daily operations of the Rental and Service departments while delivering exceptional customer service. This position assists customers with equipment rentals, product sales, equipment operation, maintenance, and various services offered within the department.

The ideal candidate is dependable, detail-oriented, safety-conscious, and committed to maintaining an organized, efficient, and customer-focused environment. All responsibilities must be performed in accordance with the company's Vision, Mission, and Core Values.

Customer Service and Sales

• Provide friendly, knowledgeable, and professional customer service.
• Answer incoming rental and service phone calls and assist customers with inquiries, product availability, and department services.
• Provide accurate rental rates, service quotes, and product information.
• Assist customers with selecting appropriate rental equipment, tools, and products based on their needs.
• Promote rental equipment, service offerings, and related merchandise.
• Develop knowledge of STIHL products, small engine equipment, hunting and fishing licenses, screen repair, UPS shipping, and key cutting.
• Address customer concerns professionally and involve management when necessary.

Rental Operations

• Process rental reservations, agreements, and equipment check-ins and check-outs accurately.
• Maintain organized and current rental contracts, reservation records, and customer information.
• Coordinate and schedule equipment pickups and deliveries.
• Explain proper equipment operation, safety procedures, and rental terms to customers.
• Inspect rental equipment before and after each rental to identify damage, maintenance needs, or missing components.
• Safely load and unload rental equipment and assist customers as needed.
• Perform routine cleaning, inspections, and basic maintenance of rental equipment.
• Communicate equipment concerns, repair needs, and availability to management.
• Maintain a clean, organized, and safe rental area.

Service Operations

• Assist with service requests, equipment intake, and customer communication regarding repairs.
• Document customer concerns, equipment information, and service requests accurately.
• Assist with basic equipment maintenance and repairs after receiving appropriate training.
• Develop knowledge of STIHL equipment, small engine maintenance, and repair procedures.
• Communicate repair status, service timelines, and equipment availability to customers as directed.
• Maintain an organized and safe service area.
• Follow manufacturer guidelines and company procedures when handling service equipment.

Inventory and Department Operations

• Maintain accurate inventory records for merchandise, rental equipment, service parts, and supplies.
• Stock, organize, and maintain merchandise displays and showroom presentation.
• Assist with receiving, labeling, and organizing products and equipment.
• Monitor inventory levels and notify management of shortages or replenishment needs.
• Follow company procedures for equipment maintenance, documentation, and inventory control.
• Provide Safety Data Sheets (SDS) and equipment operating instructions when requested.
• Follow all company safety policies, equipment handling procedures, and applicable regulations.

Training and Professional Development

• Obtain and maintain STIHL Bronze Certification.
• Complete required training for rental equipment, service procedures, and product knowledge.
• Develop the skills necessary to assist with small engine repair, STIHL sales and service, hunting and fishing licenses, screen repair, UPS shipping, and key cutting.
• Complete a…