Training Specialist

Training Specialist – Girl Scouts of Colorado

Pay Range: $23.08–$26.44 per hour

Reports To: Volunteer Relations Director

Department: Mission Delivery

FLSA Status: Non-Exempt

Terms: Regular, Year-Round, Full-Time, Hybrid-Field

• Manages volunteer training schedule for live training sessions (both online and in-person).
• Manages all event coordination for in-person trainings:
  • Securing event locations
  • Preparing training kits or materials
  • Preparing event registration information to submit to registration team
  • Managing and distributing training rosters
  • Tracking and reporting on training completion and engagement
• Prepares messaging and contributes to marketing efforts to drive volunteer engagement with training and development opportunities in coordination with Membership and Marketing and Communications teams.
• Provides timely communication to customer inquiries about volunteer training.
• Schedules and coordinates a team of volunteer trainers, including recruitment, onboarding, and coaching, to deliver robust training and development opportunities to all Girl Scouts of Colorado volunteers.
• Supports the maintenance of volunteer training curriculum, including:
  • Gathering feedback from volunteer trainers and training participants to inform needed adjustments, future courses, and current volunteer support needs.
  • Reviewing training curriculum for necessary program or policy updates on a quarterly basis.
  • Developing training outlines for in-person and online trainings including both foundational and enrichment trainings.
• Performs other duties as assigned.

• Collaborates extensively with the other members of the volunteer success team to ensure volunteer training needs are being fulfilled and to drive volunteer participation in training and development opportunities.
• Collaborates with other members of the volunteer success team to ensure consistent delivery of the council volunteer success methodology including conflict interventions, volunteer training, and retention strategies.
• Collaborates with the customer care and volunteer administration teams to ensure prompt response to customer inquiries and accuracy of membership data.
• Supports the efforts and commitments of Girl Scouts of Colorado in pluralism and diversity throughout the organization and within each community served.
• Embraces diversity and inclusiveness by contributing to positive relationships between diverse racial, ethnic, and social groups in the Council as a whole and between employees and volunteers.

• Training in adult learning and group facilitation preferred.

• Minimum of two years’ experience in event management or training or in a related field such as project management, program delivery, or volunteer management required.
• Experience developing programs, training, and curriculum for adult learning audiences is desired.
• Volunteer management experience is desired.

• Strong planning and organizational skills are required, including proven success in event planning or event coordination.
• Experience working with colleagues in graphic design, sales, marketing, and communication specialties.
• Elevated level of interpersonal skills, strong verbal and written communication skills.
• Strong verbal and written communication skills demonstrated through:
  • Ability to read, analyze, and interpret relevant publications, policies, and procedures.
  • Ability to draft reports.
  • Ability to effectively present information and respond to questions from groups of managers, volunteers, and the public.
• Effective communication skills including verbal and written presentation.
• Night and weekend availability is required.
• Ability to work in a team environment with other departments.
• Ability to multi‑task, prioritize, and assist other staff with these efforts.
• Knowledge of Girl Scout program desired.
• Bilingual and bicultural skills desired yet not required.
• Proficiency with Microsoft Office Suite and customer relationship management systems.

• Must be able to pass a criminal background check acceptable to GSCO standards.
• Access to registered transportation…