Supervisor - Poker

2 days ago – Be among the first 25 applicants.

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni‑channel presence. Bally’s owns and operates 19 casinos across 11 states, a golf course in New York, a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK expands its international reach. Bally’s also owns Bally Bet, an advanced sports‑betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), and a significant stake in Intralot S.A. (ATSE: INLOT).

With 11,500 employees, Bally’s casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. The company also has rights to developable land in Las Vegas at the former Tropicana site.

Responsible for overseeing the daily operations of the poker room, ensuring a professional, fair, and enjoyable gaming environment for players and staff.

• Supervises poker operations and staff.
• Creates effective and efficient schedules, maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Ensures all team members adhere to poker room policies, procedures, and gaming regulations.
• Serves as the primary point of contact for resolving floor calls in a fair, professional manner.
• Oversees live and tournament poker games to ensure smooth, fair, and timely play.
• Manages player lists, balances tables, opens/closes games, and assigns dealers effectively.
• Supports table fills, buy‑ins, chip transactions, tournament registrations, and payouts in coordination with cage and security.
• Ensures compliance and integrity of all poker games, including fairness and adherence to house rules, Colorado gaming laws, and ICMPs.
• Monitors games for irregularities and takes corrective action when necessary.
• Ensures compliance with surveillance, security, and reporting protocols (e.g., incident reports, Title 31, suspicious activity).
• Provides high‑level customer service and builds positive relationships with players, resolving concerns or disputes with professionalism and diplomacy.
• Accurately completes and submits all required logs, shift reports, and incident documentation.
• Provides feedback and suggestions to improve poker room operations.
• Supports training and mentoring of new dealers and floor staff.
• Leads by example in professionalism, game knowledge, and customer service.
• Stays updated on poker trends, rules, and industry best practices.

• Minimum 2 years of previous experience in a poker environment.
• Minimum 1 year of previous supervisory experience.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office products (Word, Excel, Outlook, Teams).
• Flexibility to work all shifts, including nights, weekends and holidays.

• Competitive salary with annual performance reviews.
• Comprehensive health coverage plan including medical, dental, and vision.
• 401(k) with company match.
• Access to perks and childcare discounts.

USD $23.00 per hour.

Please note this job is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Mid‑Senior level

Full‑time

Other

Gambling facilities and casinos

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