Recreation Services Coordinator

GENERAL STATEMENT:
The Recreation Services Coordinator is responsible for the Avon Recreation Center Front Desk operations and personnel. This position oversees daily front desk operations, including customer relations, pass and daily admissions sales, retail sales, activity registrations, and diverse monetary transactions. The coordinator organizes information on Recreation Department programs and disseminates this information to staff.

• Ensures visitors to the Avon Recreation Center are greeted and served in a positive, professional manner, and are provided correct information regarding programs, memberships, and facilities.
• Recruits, partakes in hiring process, and trains Guest Service I & II staff members.
• Requests and orders approved supplies and equipment for front desk/fitness operations and ensures their proper maintenance.
• Ensures front desk and fitness area remain clean and safe for staff and patrons.
• Collects fees and processes passes for Avon Recreation Center patrons, registers participants for classes, programs, leagues, and special events.
• Assists in account reconciliation, refunds, transfers, and reports with Smart Rec software.
• Assists in pinpointing problems and implementing solutions in Smart Rec software.
• Processes, calculates, and balances daily revenues and cash drawers within $20.00.
• Prepares daily sales for bank deposits and ensures proper security measures of handling bank deposits and daily reports for sales and registrations to the Finance Department.
• Recommends and implements Front Desk policy and procedures.
• Ensures safety of patrons in the facility and assists in emergency situations.
• Responsible for maintaining the department phone system.
• Assists in development, publications, and distribution of the Avon Recreation Center brochure and advertisements.
• Provides assistance to the Director in the development of short- and long-range plans; gathers, interprets, and prepares data for studies, reports and recommendations; coordinates department activities with other departments and agencies as needed.

• Follows up with patron special requests when needed.
• Acts as Manager on Duty (MOD) when necessary.
• Demonstrates consistent, fair, and equal treatment, enforcing rules politely and with a positive attitude.
• Provide coverage in Recreation Department Youth and Adult Programs when necessary.
• Attends and produces In-Service trainings/meetings once a month.

• Considerable knowledge of recreation, sports, physical fitness, and leisure activities.
• Considerable knowledge of necessary safety requirements and procedures for a safe working environment.
• Work hours will mostly consist of mid-day to late evening shifts, but may also include early mornings, weekends, and holidays.
• Knowledge of Town of Avon Recreation Center rules, policies, standards, and mission statement.
• Knowledge of customer service standards and procedures and ability to interact with the public in a professional and positive manner.
• Knowledge of POS terminal, cash handling and navigating Smart Rec software (i.e. refunds, account reconciliations, activity transfers, and applying/generating household credits).
• Ability to supervise employees according to established policies and procedures, in a positive and professional manner.
• Ability to work under pressure in a fast‑paced environment while maintaining attention to detail.
• Ability to become CPR/AED/First Aid certified within 30 days of hire.
• Ability to be youth programs certified within three (3) months of hire.
• Knowledge of Microsoft Office (i.e. Word, Publisher, Excel, and Outlook) and ability to operate basic office equipment including a computer, fax, telephone, etc.
• Ability to follow written and verbal instructions.
• Ability to effectively communicate orally and in writing.
• Ability to communicate in English effectively both verbally and in writing;
  Spanish is considered a plus.

A Bachelor’s Degree in Accounting or Recreation is preferred with extensive experience in customer service and five (5) years of progressive relatable job experience or any equivalent combination of training and experience that provides evidence of the required knowledge, skills and abilities.