Director - Casino Operations
Job in
Black Hawk, Gilpin County, Colorado, 80422, USA
Listed on 2026-10-15
Listing for:
Bally’s Corporation
Full Time
position Listed on 2026-10-15
Job specializations:
-
Entertainment & Gaming
-
Management
Job Description & How to Apply Below
- Direct daily casino operations across assigned gaming departments; maintain floor coverage, service standards, game integrity and operational readiness.
- Develop departmental operating plans, budgets, labor forecasts and performance goals; monitor revenue, expenses, productivity and key gaming metrics and take corrective action as appropriate.
- Review slot and table games performance, game mix, staffing, utilization and guest demand; recommend changes to improve the guest experience and operating results.
- Ensure adherence to Colorado Division of Gaming requirements, approved internal controls, company policies, responsible gaming practices and applicable licensing requirements; coordinate with Compliance on regulatory matters.
- Safeguard company assets through effective controls over gaming equipment, chips, cash-related processes, jackpots, fills/credits, variances and incident escalation within assigned authority.
- Lead, coach and develop department managers and team members; oversee staffing, scheduling, training, performance management and succession planning in partnership with Human Resources.
- Resolve escalated guest concerns professionally; collaborate with Marketing, Casino VIP and Players Club to support player relationships, promotions and service recovery.
- Partner with Security, Surveillance, Cage, Finance, IT, Facilities and Food & Beverage on safe, efficient operations, investigations, equipment needs and guest experience.
- Evaluate gaming equipment, systems, vendor services and capital needs; coordinate approved installations, maintenance and operational changes.
- Prepare timely operational and financial reports for the General Manager; communicate significant incidents, compliance concerns and business trends promptly.
- Maintain a visible presence on the casino floor and support operations during peak periods, weekends, holidays and other business needs.
- Casino operations leadership and sound business judgment
- Financial analysis, budgeting and labor management
- Knowledge of gaming regulations, internal controls and game protection
- Guest service, conflict resolution and cross-functional communication
- Team development, accountability and operational problem-solving
- Proficiency with gaming systems, reporting tools and Microsoft Office
- Direct daily casino operations across assigned gaming departments; maintain floor coverage, service standards, game integrity and operational readiness.
- Develop departmental operating plans, budgets, labor forecasts and performance goals; monitor revenue, expenses, productivity and key gaming metrics and take corrective action as appropriate.
- Review slot and table games performance, game mix, staffing, utilization and guest demand; recommend changes to improve the guest experience and operating results.
- Ensure adherence to Colorado Division of Gaming requirements, approved internal controls, company policies, responsible gaming practices and applicable licensing requirements; coordinate with Compliance on regulatory matters.
- Safeguard company assets through effective controls over gaming equipment, chips, cash-related processes, jackpots, fills/credits, variances and incident escalation within assigned authority.
- Lead, coach and develop department managers and team members; oversee staffing, scheduling, training, performance management and succession planning in partnership with Human Resources.
- Resolve escalated guest concerns professionally; collaborate with Marketing, Casino VIP and Players Club to support player relationships, promotions and service recovery.
- Partner with Security, Surveillance, Cage, Finance, IT, Facilities and Food & Beverage on safe, efficient operations, investigations, equipment needs and guest experience.
- Evaluate gaming equipment, systems,…
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