Security Assistant Shift Manager

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games.

Spa Monarch carries the #1 Hotel Spa rating from USA Today's Readers Choice Awards. Monarch Chophouse carries Open Table's Diner's Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.

As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

• Dual jobs: at times will need to supervise other staff - other times serve as a regular security officer.
• Conducts regular s on the Monarch Black Hawk property to ensure all guests who are on property are at least 21 years of age.
• Provide the highest level of Guest Service at all times.
• Greet all guests, Team Members and vendors in a positive friendly manner.
• Provide security and protection for guests, team members, property, and assets.
• Handles all monetary transactions between Guest Services and Table Games/Slots when needed
• Maintains physical surveillance of the Monarch Black Hawk property.
• Prepares detailed and accurate reports on any security or medical related incidents that occurs during scheduled shift.
• Provides assistance with escorting when needed for Team Members and/or Guests.
• Reacts promptly to disturbances where security is required.
• Takes charge of and administers emergency first aid to injured or ill Guests and Team Members.
• Conducts post-accident and suspicioned drug screens.
• Familiarity with State Gaming ICMP's, Rules, and Regulations a plus.
• Takes appropriate action, when required, of individuals suspected of illegal activities.
• Maintains liaison with outside agencies to facilitate the exchange of mutually beneficial information.

• Must be at least 21 years of age with a valid driver's license and able to obtain and maintain a Colorado Support Gaming License.
• Must have at least 6 months prior security or gaming experience.
• Ability to provide exceptional guest service and strong verbal communication skills.
• CPR and First Aid certification preferred (or able to achieve certification after hire).
• Strong currency handling skills, ability to process currency transactions accurately.
• Intermediate computer knowledge and experience required.
• Ability to use and wear an ear piece radio communication device.
• Ability to speak and write English.
• Ability to communicate information through spoken words and sentences that others will understand
• Ability to read and understand information and…