Director of Table Games

At Monarch Casino Resort Spa
, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title: Director of Table Games

Salary: 140,000 annually, with 20% annual bonus eligibility

Status: Full Time Shift: Varies

Bonus eligibility begins after completion of one year and is determined by the Company in its sole discretion, based on Company and personal performance objectives.

MONARCH CASINO RESORT SPA

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games.

Spa Monarch carries the #1 Hotel Spa rating from USA Today's Readers Choice Awards. Monarch Chophouse carries Open Table's Diner's Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.

As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Responsibilities:

• Direct all Table Games operations and personnel in accordance with departmental policies, procedures, and internal controls.
• Supervise management and supervisory staff to ensure efficient operations, appropriate staffing, and effective control of games.
• Develop and implement short- and long-term departmental strategies aligned with company business objectives, budget guidelines, and operating standards.
• Analyze gaming trends, market strengths and weaknesses, and departmental performance to identify opportunities for revenue growth and increased profitability.
• Monitor and report daily gaming gains and losses and conduct financial analysis to support operational decisions.
• Maintain high standards of guest service and create an engaging, welcoming gaming experience.
• Resolve guest and Team Member concerns professionally, diplomatically, and promptly.
• Ensure compliance with applicable state and federal regulations, Colorado gaming requirements, Title 31, and company internal controls.
• Collaborate with other departments to share best practices and improve the overall guest experience.
• Develop service practices that maximize guest satisfaction while controlling operating costs.
• Maintain a work environment that supports teamwork, performance feedback, recognition, mutual respect, and Team Member satisfaction.
• Prepare accurate reports and business correspondence and present operational information to management and Team Members.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s degree in a related field preferred, or a combination of education, training, and gaming experience that provides the required knowledge, skills, and abilities.
• Minimum of ten years of gaming or casino resort management experience, including at least five years in a senior leadership role…