Assistant Branch Operations Manager

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PB&T Bank has been fulfilling financial needs and exceeding our customers' expectations since 1889. We are a full-service bank providing products and services for individuals and small businesses, specializing in commercial and construction lending. Over the years, PB&T Bank has endured and become a stronger, more secure bank, while remaining independently owned and operated, allowing for a more personal banking experience.

Our customers have come to know they can trust and count on PB&T Bank for excellent customer service and equally excellent products.

We stand by our Signature Banking culture, which is the highest level of customer service each customer receives from an employee of PB&T Bank. Building relationships with internal and external customers based on confidence and trust that PB&T Bank is conducting banking business by taking ownership of customer needs and providing follow-up after resolution. We put customers at ease knowing we have completed transactions to the best of our ability.

PB&T Bank employees take pride and responsibility by placing their signature on all accomplished work.

This position is responsible for assisting the Branch/Regional Ops Manager with the day-to-day operational and functional duties of the Signature Banking Representatives of the branch to which they have been assigned. This position requires leadership abilities that focus on providing exceptional customer service in achieving the objectives of the bank. This position requires the ability to problem solve, make quick effective decisions concerning the needs of the customers and staff.

Maintain an acceptable level of work quality from all areas within the branch. Uphold the mission and values established by PB&T Bank.

• Assist the Branch/Regional Ops Manager in performing duties and responsibilities
• Comply with requirements of Signature Banking
• Models and cultivate strategies to encourage a high-performance work culture based on personal development and best practice principles
• Assist with the development of branch personnel with ongoing training and coaching on procedures, regulations and conduct
• Attend all required job specific training and company meetings
• Maintains knowledge of legal requirements and banking regulations affecting deposit-related operations and ensures policies, procedures and reporting are in compliance
• Manages customer relationships including the introduction of products and services along with the accurate recording and processing of transactions and their related services
• Work collaboratively with the Branch/Regional Ops Manager to ensure the branch supports the sales effort and customer service delivery standard referred to as the Signature Banking Program
• Ability to build strong internal and external working relationships. Projects an ethical and favorable image of the organization to promote its goals and objectives
• Maintain operating procedures to promote efficiency and limit liability to the bank
• Assist with the assignment of duties and work schedules of branch retail staff to ensure appropriate coverage to support branch operations
• Assist with coordinating phone queue coverage and scheduling
• Ensure an adequate supply of coin/currency for the efficient operations of the branch
• Track and report on retail operations and productivity for the branch
• Establish and maintain a productive relationship with work related vendors
• Ensure that the appearance of the branch and personnel are neat, organized, and in accordance with bank policy
• Travel as needed…