Emergency Services Dispatcher I​/II​/III

EMS Dispatcher

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This position is open until filled with a first review date on 7/1. This position is open until filled with a first review date of 2/16. Applicants will be reviewed on a weekly basis afterwards.

We welcome diverse candidates to apply for the position of EMS Dispatcher. To learn more about this position, our community, and our application process please review our hiring brochure here.

Under direct supervision during training period, and under occasional to limited supervision thereafter, performs entry level to advanced communication services including emergency and non‑emergency incoming calls for police, fire, medical services. Receives calls and radio transmissions, evaluates urgency, dispatches resources, monitors responding units, disseminates critical information and maintains an accurate record of activities.

At the higher levels, trains and reviews the work of and assumes a leadership role for less senior dispatchers. May be assigned to supervise activities of communication personnel in the absence of the Communications Center Manager.

• Receives and is responsible for emergency and non‑emergency incoming calls, determines urgency of calls and dispatches proper law enforcement, fire, ambulance or municipal service, makes other notifications as needed.
• Communicates with various callers to obtain complete information to determine urgency and need for dispatching police, fire, medical or other response.
• Maintains contact with officers/responders noting locations, activity, and officer comments into the Computer Aided Dispatch (CAD) system and monitors for officer safety.
• Gives emergency medical instructions, as outlined in protocol, while dispatching appropriate services.
• Enters all calls for service into Computer Aided Dispatch (CAD) system including phone cases, call‑backs, fire and ambulance calls.
• Receives and transmits radio traffic to multiple agencies on multiple channels; relays information to proper channels for response.
• Coordinates multi‑jurisdictional communications with other agencies during incidents.
• Monitors panic alarms in municipal buildings and hospital; monitors CCTV security system.
• Maintains on‑call duty rosters for the municipal utilities, streets division, parks division, Victim Advocates, CO Parks and Wildlife officers, and RMNP Rangers; receives after‑hours calls for services from these entities; contacts appropriate agencies as requested by citizens and officers.
• Maintains and updates local warrant file, hot files, including computer entry and cancellation and the filing of same.
• Maintains logs, lost and found property, animal control, abandoned vehicles.
• Uses a variety of local, State and Federal computer system to provide follow‑up services for officers regarding requests for warrant confirmation, missing persons, vertical status and other officer safety information.
• Maintains required certificates and continuing education hours.
• Assist on special projects to improve dispatch or other areas within the Department.
• At the higher levels, may be called upon to conduct tours of facility within accepted security protocols.
• At the higher levels, may be assigned as a trainer if so certified.
• Performs other related work as required or assigned.

• Performs higher level tasks with additional responsibilities with minimal supervision.
• Provides direction for communications personnel as assigned when supervisor is not present, ensures that orders and instructions are carried out; reviews the work of less senior Dispatcher.
• Maintain dispatch schedules and time‑off requests to ensure proper staffing level.
• Maintains proficiency and active status as a trainer; assists with coordinating employee training and development.
• Assures compliance with telecommunications regulations.
• Assists with developing and implementing quality assurance programs.
• Serves as liaison with countywide Quality Improvement Units, Medical Dispatch Review Committee and other agencies as assigned.
• Develops and maintains proficiency in a technical area of…