Veterans Service Officer

• Colorado Sick Leave

Job Title: Veterans Service Officer

Department: Veteran

Job Code: 185801

Reports To: County Administrator

FLSA Status: Non-Exempt

Effective Date: October 12, 2026

Advises and assists military service veterans and dependents in obtaining veterans benefits following County, State, and Federal laws. Provides technical and administrative support for the Veterans Affairs program by processing claims, maintaining records, and providing technical information and referrals regarding veterans benefits and related programs and services.

The following statements are illustrative of the duties and responsibilities of the job and may not include other non-essential or peripheral duties that may be required. Rio Blanco County reserves the right to modify or change the duties or essential functions of this job at any time.

• Advises, assists, and educates US military veterans and dependents on eligibility and application procedures for a wide variety of federal, state, and local benefits and entitlements; reviews and processes forms and documents; performs duties in compliance with County, state, and federal rules; reviews, updates and maintains a variety of files and records; provides outreach and advocacy services for the community.
• Regularly interacts with Rio Blanco County veterans and community partners to advocate for veterans as well as conduct outreach to raise awareness about issues affecting the veteran population and increase engagement in activities and programs recognizing, supporting, and advocating for veterans. Represents individuals in VA hearings.
• Supports the relationship between Rio Blanco County government and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and County staff; and maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.
• Attends seminars, conferences, workshops, classes, lectures, etc., as appropriate, to enhance and maintain knowledge of trends and developments in field; reviews professional journals, attends association and professional meetings; and otherwise maintains contacts with the State to facilitate exchange of information.
• Maintains regular and reliable attendance.

• County policies and procedures.
• State and federal laws and regulations governing work performed.
• Record keeping and records management rules and standards.
• Local community issues and regional community resources available to citizens.
• Handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations.
• Interacting with people of different social, economic, and ethnic backgrounds.
• Following and effectively communicating verbal and written instructions.
• Utilizing standard personal computer software programs and specialized state and County software.
• Communicating effectively verbally and in writing.

Education and/or

Experience:

Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

• High School Diploma or GED equivalent;
• Two years administrative support and computer experience; or an equivalent combination of education, training, and experience.
• Must be a veteran of any branch of the United States military.
• Must possess a valid driver license and acceptable motor vehicle record.

• Work is performed in a standard office environment and in the field with clients.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. Nothing in this job description restricts Rio Blanco County’s ability to assign, reassign, or eliminate duties and responsibilities of this job at any time. This job description describes the County’s current assignment of essential functions. Those functions may change at any time as the needs of the County change or for other reasons deemed appropriate by the County.