Patient Representative

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The Patient Representative greets and assists patients and visitors, and serves as a liaison between patients and medical support staff. This full‑time position is Monday through Friday on either a 4‑10 or a 5‑8 schedule. Benefits include medical, dental, and vision insurance; paid time‑off; employer‑paid long‑term disability; continuing education funds; 401(k); and a monthly bonus opportunity. This position is only open to current Colorado residents.

• Greets persons entering the establishment, determines nature and purpose of visit, and assists appropriately.
• Operates telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Checks patients in and out; receives payment for applicable services.
• Performs administrative support tasks, such as operating scanners or computers to manage patient and medical records, daily reports, receipts, schedules, insurance registration, or other documents.
• Maintains work area and lobby in a neat and orderly manner.
• Meets the company’s expectations as described in the VSON Policies and Practices.
• Maintains confidentiality of personally identifiable information (PII) in accordance with company policies, State and Federal laws, including OSHA and HIPAA regulations.
• Performs job in accordance with all company safety practices.
• Other duties as assigned.

• This position is a team member or individual contributor and does not supervise employees.
• Actions may affect a work unit or area within a department.

Work is primarily performed in the reception area. It involves frequent contact with patients, dealing with sick and injured individuals, and occasional exposure to communicable diseases. Work may be stressful at times and involves constant, interruptive interaction with others. Noise levels are usually moderate but can occasionally be loud due to the volume of physicians and patients in the office.

• Requires sitting for long periods of time, stooping, bending, and stretching for supplies, with occasional lifting of files or paper up to 50 pounds.
• Regularly requires clear speaking and hearing, and prolonged viewing of a computer monitor.
• Requires manual dexterity sufficient to operate a keyboard, mouse, calculator, telephone, copier, scanner, and other office equipment.

• Working knowledge of medical/billing office procedures, including access to clinic scheduling software, Electronic Medical Records systems, and company e‑mail.
• Skill in developing and maintaining relationships and communicating calmly and clearly with patients, medical staff, and the public.
• Knowledge of English grammar, spelling, and punctuation to interpret and follow oral and written instruction, keep detailed records, and sort and file materials correctly.
• Knowledge of basic arithmetic for simple calculations.
• Ability to work under pressure, with interruptions and deadlines.

• High school diploma or equivalent required; some college preferred.
• Minimum of 1 year of work experience required, preferably in customer service and/or a clinical environment.

We believe diversity makes us stronger. Vail‑Summit Orthopaedics & Neurosurgery provides equal employment opportunities to all employees and applicants without regard to sex; gender identity; sexual orientation; genetics; race; color; religion; national origin; disability; protected Veteran status; age; or any other characteristic protected by law.

Salary: $21.47 - $28.89