Care Associate, Family Medicine Clinic

Position Overview

This position coordinates the patient flow and documentation for the clinic. Key responsibilities include reception and check‑out, phone support, scheduling, and payment collection. The role is highly visible, public‑relations oriented, and involves significant customer contact.

• Follow documented procedures to support posting payments and adjustments to patient accounts, and submit secondary insurance claims for government and commercial payers.
• Greet patients and ensure a complete and accurate patient registration.
• Collect appropriate co‑pays or balances due at the time of service.
• Manage patient flow and facilitate accurate documentation between the front desk and clinical functions.
• Receive, respond to, and transfer phone calls as needed.
• Maintain excellent interpersonal relationships with patients, visitors, doctors, co‑workers, and supervisory staff.

• Occasionally: Standing, changing position, reaching across midline, crouching, stooping, stairs, lifting (0‑20 lbs), carrying (0‑20 lbs), pushing/pulling 20‑50 lbs.
• Frequently: Walking, sitting, handling, pinching.
• Continuously: See with corrective eyewear, hear clearly with assistance.

Shift: Day

Schedule: 8:00 a.m. – 5:00 p.m., Monday–Friday

Status: Full time

$18.00 – $20.70 per hour, depending on experience.

Medical, dental, vision, health‑care FSA, dependent‑care FSA, and lifestyle spending account. All active employees working 40 or more hours per pay period in a full‑time or part‑time position are eligible for benefits on the first of the month after hire.

Full‑time staff are automatically enrolled in the 401A plan as of date of hire.

Life and AD&D insurance: eligibility as above.

Short‑term and long‑term disability: eligibility as above (60+ hours).

High school diploma or equivalent required.

Experience or training in a healthcare office setting, customer relations, and telephone etiquette. Strong interpersonal communication skills and ability to work cooperatively with other employees, departments, and the public are preferred.

Ability to handle multiple tasks simultaneously, prioritize work, meet deadlines, and concentrate in a busy environment is preferred.

Proficiency with common computer systems and business software is necessary.

There is no Final date to receive applications; applications are accepted on an ongoing basis until a finalist is selected.

Gunnison Valley Health provides generous leave, health plans, and retirement contributions that add to your total compensation.