Coordinator: Hospital Discounted Care

Job Details:

Job Location:

Pagosa Springs Medical Center - PAGOSA SPRINGS, CO 81147, Position Type:
Full Time, Education Level: 2 Year Degree, Salary Range: $27.14 - $33.93 Hourly,

Job Shift: Day, Job Category:
Finance, Coordinator:
Hospital Discounted Care Department:
Patient Financial Services Status:
Full-Time | 1.0 FTE (40 hours/week) FLSA Status:
Exempt

Reports To:

Director:
Revenue Cycle

Location:

Pagosa Springs Medical Center – Pagosa Springs, Colorado Compensation: $27.14 - $33.93/hour Anticipated End Date for Posting:
November 12, 2026

Help patients navigate healthcare costs and financial assistance while ensuring Pagosa Springs Medical Center's Hospital Discounted Care program remains accurate, timely, compliant, and patient-centered.

Pagosa Springs Medical Center (PSMC) is seeking a highly organized and compassionate Coordinator:
Hospital Discounted Care to administer the day-to-day operations of PSMC's Hospital Discounted Care (HDC) and related financial assistance workflows. The Coordinator manages the HDC process from account identification through screening, application, eligibility determination, payment-plan coordination, reporting, and audit support. This position serves as the central operational resource for ensuring uninsured patients, subsequently uninsured patients, and insured patients who request assistance receive timely, understandable, and properly documented access to available coverage and financial assistance options.

• Make a direct difference for patients who may be experiencing financial stress or difficulty navigating the healthcare system
• Serve as a key operational resource for PSMC's Hospital Discounted Care and financial assistance programs
• Help protect patient rights and prevent inappropriate billing or collection activity
• Build specialized expertise in Colorado Hospital Discounted Care, public-benefit eligibility, patient financial assistance, and healthcare revenue cycle
• Collaborate with Revenue Cycle, Patient Financial Services, Finance, Compliance, HIM, Informatics, Patient Access, and other departments
• Play an important role in regulatory reporting, audit readiness, process improvement, and staff education
• Join a community-focused Critical Access Hospital where your work has a visible impact on patients and organizational operations

• Monitor designated EHR and billing work queues and other referral sources to identify potentially in-scope patient accounts
• Manage accounts involving uninsured, self-pay, subsequently uninsured, and insured patients requesting assistance
• Process screening referrals from hospital departments and ensure related encounters and services are linked to the correct patient record
• Maintain a complete HDC tracking log showing each account's screening, application, determination, outreach, payment-plan, billing, and collection-protection status
• Prioritize cases based on regulatory deadlines, discharge dates, billing status, patient needs, and risk of inappropriate collection activity
• Reconcile completed, pending, declined, unreachable, and returned accounts so patients are not lost between internal departments or external service partners Coordinator.

• Contact patients or authorized representatives using appropriate communication methods and required outreach practices
• Explain Hospital Discounted Care, public health coverage, PSMC financial assistance, application requirements, patient rights, deadlines, payment-plan protections, appeals, and complaint processes in plain language
• Complete or coordinate required screening for public health coverage and discounted care
• Provide…