Bilingual Community Navigator

Position Title: Bilingual Community Navigator

Department: Community Empowerment Program

Reports To: Community Empowerment Manager

Start Date: ASAP

Employment Class: Full Time

Pay Status: Non-exempt

Language: English and Spanish, required

Starting Pay Range: $24.50-$25.50 per hour (Actual pay will becommensuratewith skills and experience)

Job summary:

The Bilingual Community Navigator is a full-time, year-round position reporting directly to the Community Empowerment Manager. Grounded in the Community Health Worker (CHW) model, the Navigator serves as a trusted bridge between Summit County community members and the health, financial, and social services they need. This role leads FIRC’s Community Navigation service, providing accessible, high-volume support to a broad range of community members, including those who may not qualify for FIRC’s financial assistance programs but can still benefit from our expertise, coaching, and resources.

Connecting with clients through internal and external referrals, partner collaborations, and website inquiries, the Navigator provides culturally responsive coaching and client advocacy, always acting in the client’s best interest with honesty and integrity.

Our benefits for Full-Time Year-Round employees include:

Over five weeks of paid time off (PTO) per year, and additional paid personal time-off as well as paid holidays.

Medical, dental, and vision insurance with employer contribution for employees and eligible dependents (some plans are covered 100% by employer, multiple buy-up options available)

Flexible Spending Account (FSA) for health and dependent care expenses

Health Savings Account (HSA)

Life Insurance and AD&D, covered by employer

Employee Assistance Program (EAP)

Short- and Long-Term Disability (STD, LTD)

Voluntary Benefits (Accident Plan, Hospital Indemnity, Critical Illness, and Legal Plan)

403(b) Retirement Plan

Paid training and professional development opportunities

Discounted ski passes and access to shared ski medallion

Local recreation discounts and perks

The person we are looking for will:

Be tech savvy, detailed oriented and autonomous

Possess excellent time and stress management skills

Engage in ongoing learning to be flexible and adaptable

Primary Duties

Serve as a visible, trusted presence in the community, meeting people where they are at FIRC events, food markets, partner sites, and community gatherings throughout Summit County.

Conduct the standard number of weekly appointments, both in the office and in the community, to help individuals and families with applications, troubleshooting, and navigation of their situation.

Help clients understand and apply for health coverage and public benefits, including Medicaid/CHP+, Marketplace coverage, SNAP, TANF, WIC, and other assistance programs, through appointments, phone calls, and onsite event support.

Act as a community resource expert, connecting clients with community resources and other FIRC programs through warm referrals, solving barriers, and collaborating internally with FIRC staff and externally with partners across health, food, housing, financial, and social services.

Provide medical billing navigation, including support with medical bills, discounted care applications, and payment plans, along with health and resource education and referrals as appropriate.

Build and maintain relationships with community partners, meeting regularly to coordinate referrals, share information, and identify service gaps.

Conduct timely follow-up, track client progress, and enter and audit all required data accurately and on time, supporting FIRC’s commitment to accountability and continuous improvement.

Attend and complete required meetings, check-ins, and trainings as scheduled.

Additional Responsibilities

Perform…