Night Auditor

Overview

Job Title: Night Auditor

Department: Front Desk

Reports To: General Manager

FLSA Status: Non-Exempt

• 401(k)
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

The Night Auditor provides outstanding guest service by assisting guests in any area necessary, answering telephones, making reservations, and handling check-in and checkout. Collect and record all reports relating to total hotel sales for the day, keep financial records up to date, process guest bills, and perform the duties of a Front Desk Associate during the night audit shift. The Night Auditor is also responsible for acting as the Manager On Duty (MOD).

• Maintaining hotel financial records in order
• Verifying that all accounts are balanced and supported by documentation
• Checking guests in and out of the hotel
• Responding to guests’ needs, requests, and complaints
• Answering the phone and making reservations
• Summarizing each night’s operations and listing any follow-up tasks for management
• Completing daily checklists
• Knowing all emergency procedures for hotel and guest safety
• Acting as the Manager On Duty (MOD) during hours when no MOD is available
• Having complete knowledge of hotel operating policies and procedures
• Wash, dry, and fold laundry
• Set up, cook, and clean for daily guest breakfast

• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written and verbal form. Maintains clear communication with others and selects appropriate methods.
• Adaptability - Adapts to change, manages competing demands, accepts feedback, and adjusts approach as needed.
• Cooperation - Builds effective relationships, maintains tact and a positive attitude, supports coworkers, and resolves conflicts constructively.
• Customer Service - Demonstrates courtesy and sensitivity, handles difficult or emotional customer situations, meets commitments, responds promptly to needs, and solicits feedback to improve service.
• Dependability - Commits to doing the best job, follows instructions, keeps commitments, and maintains attendance and punctuality.
• Planning & Organization - Plans for resources, prioritizes work, sets goals, uses time efficiently, and stays organized.
• Quality - Fosters quality focus, improves processes, measures outcomes, defines quality requirements, and uses customer feedback to improve.
• Use of Technology - Adapts to new technologies, maintains applicable skills, troubleshoots problems, and uses technology to increase productivity.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or an equivalent combination of education and experience.

Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Handle problems involving several concrete variables in standardized situations.

Working knowledge of MS Office; knowledge of hotel management software (PMS).

N/A

None

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This job operates in a hotel environment. Shifts may include…